OWA / Exchange 2000 problem

Tom G. · Joined: 05 Aug 2007 Posts: 8

We are having problems with Outlook Web Access under Exchange Server
2000.

The information stores (mailboxes & public folders) were moved from the
C: drive to D: on the Windows 2000 server. Everything works correctly as
far as user logins and direct Outlook 2003 access to mailboxes and
public folders.

However, when you use Outlook Web Access remotely, you can see all the
contacts and message headers but you can't open an individual email to
view the message body. The window pops up as expected but the browser
never displays the message. It just sits there with an hourglass.

This all worked correctly BEFORE we moved the message stores (which we
had to do because we were running out of drive space on the original
partition).

In digging deeper, I discovered that OWA WILL work correctly with
Mozilla Firefox but NOT with Internet Explorer 6. It used to work
correctly with both.

And finally, looking at the virtual folders under IIS, there is a little
ERROR icon next to the "public" and "Exchange" folders.

What do I need to do?? I'm not real familiar with the OWA component.

--
Tom G.
Send mail replies to tom |att| geldner /dott/ com

--
Tom G.
Send replies to tom |att| geldner /dott/ com

Archived from group: microsoft>public>exchange>applications

Ganesh SN Lekshman · Joined: 05 Aug 2007 Posts: 1

Hi Tom,

I guess you have not followed the right procedured. You need to move both
the log files and database files to the new location (D:\)

If you want to move log files or database files to another drive, use the
following procedures.

To Move Log Files
============

1. Start Exchange System Manager.
2. Click Administrative Groups.

Note If Administrative Groups does not appear, it may not be turned on. To
turn on Administrative Groups, right-click Exchange Organization in Exchange
System Manager, and then click Properties. Click to select the Display
Administrative Groups check box.
3. Locate the storage group where you want to change log file paths,
right-click the storage group, and then click Properties.
4. Click the General tab, click the Browse button next to the Transaction
log location box, and then specify the new drive or folder location for the
log files.

To Move Databases
=============

1. Start Exchange System Manager.
2. Open the administrative group that contains the database that you want to
change.
3. Under Storage Group, right-click the mailbox store or the public folder
store that you want to change, and then click Properties.
4. Click the Database tab.
5. Next to the database that you want to change, click Browse, and then
specify a new drive or folder location for the files.

Notes• With the databases, you can decide to move the Exchange Database
(.edb file), the Exchange Streaming Database (.stm file), or both.
• If the databases are still mounted, you receive the following message:
You are about to perform the following operation(s):
- change Exchange database location
To perform the requested operation(s), the store must be temporarily
dismounted which will make it inaccessible to any user.

Do you want to continue?
Click Yes to dismount the database automatically and move the location.

6. When you finish moving the databases, remount the databases manually.
You can move the log files and database files to any folder that you want to
create. When you move logs and database files, you may want to create the
Exchsrvr\Mdbdata file structure for consistency reasons, but you are not
obligated to do so.

You must grant the following default permissions to the new Mdbdata folder
that contains the log files and database files: • Administrators: Full
Control
• Authenticated Users: Read and Execute, List Folder Contents, Read
• Creator Owner: None
• Server Operators: Modify, Read and Execute, List Folder Contents, Read,
Write
• System: Full Control
You may also have to grant the following permissions to the root drive that
contains the new Mdbdata folder: • System: Full Control
During the process of moving log files and database files, your store is
temporarily dismounted. Because the store is temporarily dismounted, it is
inaccessible to your users until the process is completed. Moving log files
or database files invalidates all existing incremental and differential
backups; therefore, make a full backup after these changes.

Hope the above information serves you.

Regards,
Ganesh SN Lekshman

"Tom G." wrote:

> We are having problems with Outlook Web Access under Exchange Server
> 2000.
>
> The information stores (mailboxes & public folders) were moved from the
> C: drive to D: on the Windows 2000 server. Everything works correctly as
> far as user logins and direct Outlook 2003 access to mailboxes and
> public folders.
>
> However, when you use Outlook Web Access remotely, you can see all the
> contacts and message headers but you can't open an individual email to
> view the message body. The window pops up as expected but the browser
> never displays the message. It just sits there with an hourglass.
>
> This all worked correctly BEFORE we moved the message stores (which we
> had to do because we were running out of drive space on the original
> partition).
>
> In digging deeper, I discovered that OWA WILL work correctly with
> Mozilla Firefox but NOT with Internet Explorer 6. It used to work
> correctly with both.
>
> And finally, looking at the virtual folders under IIS, there is a little
> ERROR icon next to the "public" and "Exchange" folders.
>
> What do I need to do?? I'm not real familiar with the OWA component.
>
> --
> Tom G.
> Send mail replies to tom |att| geldner /dott/ com
>
>
>
> --
> Tom G.
> Send replies to tom |att| geldner /dott/ com
>

Rich Matheisen [MVP] · Joined: 05 Aug 2007 Posts: 797

Ganesh SN Lekshman
wrote:

>I guess you have not followed the right procedured. You need to move both
>the log files and database files to the new location (D:\)

No, you don't. The log files can be placed on another disk. The edb
file can be on a disk different to the stm file, too.

--
Rich Matheisen
MCSE+I, Exchange MVP
MS Exchange FAQ at http://www.swinc.com/resource/exch_faq.htm

Scott W. Cook · Joined: 05 Aug 2007 Posts: 1

Tom,

If you open IE on the Exchange and point your browser to
\\exchangeservername\exchange , can you connect and view your email
properly?

I suspect your problem is with IIS.

Any interesting information in your error logs when you stop and start your
Exchange services and your IIS services?

S>
Scott W. Cook
Sarasota Technology Partners
www.sarasotatechnolgy.com

"Tom G." wrote in message@207.46.248.16...
> We are having problems with Outlook Web Access under Exchange Server
> 2000.
>
> The information stores (mailboxes & public folders) were moved from the
> C: drive to D: on the Windows 2000 server. Everything works correctly as
> far as user logins and direct Outlook 2003 access to mailboxes and
> public folders.
>
> However, when you use Outlook Web Access remotely, you can see all the
> contacts and message headers but you can't open an individual email to
> view the message body. The window pops up as expected but the browser
> never displays the message. It just sits there with an hourglass.
>
> This all worked correctly BEFORE we moved the message stores (which we
> had to do because we were running out of drive space on the original
> partition).
>
> In digging deeper, I discovered that OWA WILL work correctly with
> Mozilla Firefox but NOT with Internet Explorer 6. It used to work
> correctly with both.
>
> And finally, looking at the virtual folders under IIS, there is a little
> ERROR icon next to the "public" and "Exchange" folders.
>
> What do I need to do?? I'm not real familiar with the OWA component.
>
> --
> Tom G.
> Send mail replies to tom |att| geldner /dott/ com
>
>
>
> --
> Tom G.
> Send replies to tom |att| geldner /dott/ com

Tom G. · Joined: 05 Aug 2007 Posts: 8

"Scott W. Cook" wrote in@TK2MSFTNGP12.phx.gbl:

> If you open IE on the Exchange and point your browser to
> \\exchangeservername\exchange , can you connect and view your email
> properly?

I'm not quite sure what you mean here. I'll try anyway. If I'm on the
local server itself and I browse to:

http://mail..org/exchange

I can login to OWA successfully AND the messages display correctly when
I click on an individual mail item.

> I suspect your problem is with IIS.

I suspect you're right.

> Any interesting information in your error logs when you stop and
> start your Exchange services and your IIS services?

Found this...

Event Type: Error
Event Source: ExWin32
Event Category: None
Event ID: 1
Date: 6/9/2005
Time: 10:10:12 AM
User: N/A
Computer: SPEEDWAGON
Description:
The Exchange IFS failed to map drive ?:. Please free drive ?: to use
Exchange IFS.

For more information, click
http://www.microsoft.com/contentredirect.asp.

Which led me to this:

http://support.microsoft.com/default.aspx?scid=kb;en-us;273151&sd=ee

Which might make sense since the way this particular server is
configured is a little goofy (it has an M: drive pointing to our network
file server). FWIW, I inherited this bucket of worms.

Restarting IIS seems to have cleared the little ERROR icon in the public
and Exchange folders. I'll need to test from outside to see if that also
cleared up the IE problem. Thanks for the possible clue. I'll get back
to this thread when I can get a chance to test from outside our local
net.

I think I need to clear the mapping from M: to \\otherserver.

--
Tom G.
Send replies to tom |att| geldner /dott/ com

Mark Arnold [MVP] · Joined: 05 Aug 2007 Posts: 1126

On Thu, 09 Jun 2005 09:02:08 -0700, "Tom G." wrote:

>We are having problems with Outlook Web Access under Exchange Server
>2000.
>
>The information stores (mailboxes & public folders) were moved from the
>C: drive to D: on the Windows 2000 server. Everything works correctly as
>far as user logins and direct Outlook 2003 access to mailboxes and
>public folders.
>
>However, when you use Outlook Web Access remotely, you can see all the
>contacts and message headers but you can't open an individual email to
>view the message body. The window pops up as expected but the browser
>never displays the message. It just sits there with an hourglass.
>
>This all worked correctly BEFORE we moved the message stores (which we
>had to do because we were running out of drive space on the original
>partition).
>
>In digging deeper, I discovered that OWA WILL work correctly with
>Mozilla Firefox but NOT with Internet Explorer 6. It used to work
>correctly with both.
>
>And finally, looking at the virtual folders under IIS, there is a little
>ERROR icon next to the "public" and "Exchange" folders.
>
>What do I need to do?? I'm not real familiar with the OWA component.
>
>--
>Tom G.
>Send mail replies to tom |att| geldner /dott/ com

Can't think of anything that would break when you simply moved from C
to D, especially if Firefox is ok.
I'd suggest that something happened on the client side at the same
time, unless you're a small shop and confirm that there is nothing
that happened concurrently.

Tom G. · Joined: 05 Aug 2007 Posts: 8

"Mark Arnold [MVP]" wrote in @4ax.com:

> Can't think of anything that would break when you simply moved from C
> to D, especially if Firefox is ok.
> I'd suggest that something happened on the client side at the same
> time, unless you're a small shop and confirm that there is nothing
> that happened concurrently.

See my reply to Scott.

--
Tom G.
Send replies to tom |att| geldner /dott/ com

Mark Arnold [MVP] · Joined: 05 Aug 2007 Posts: 1126

On Thu, 09 Jun 2005 11:14:23 -0700, "Tom G." wrote:

>"Mark Arnold [MVP]" wrote in
>@4ax.com:
>
>> Can't think of anything that would break when you simply moved from C
>> to D, especially if Firefox is ok.
>> I'd suggest that something happened on the client side at the same
>> time, unless you're a small shop and confirm that there is nothing
>> that happened concurrently.
>
>See my reply to Scott.

Yes you should clear the mapping to M but it shouldn't be the answer
really.
Remove the mapping to this file server and reboot the box. You may
still see the red hexagons in IIS so do a stop/start on IIS from the
IIS admin console to see if that goes away.
Check where the /exchange directory points to in IIS. It might
potentially (although god knows how) point to M rather than
\\backoffice....... etc.

Tom G. · Joined: 05 Aug 2007 Posts: 8

"Mark Arnold [MVP]" wrote in @4ax.com:

> Yes you should clear the mapping to M but it shouldn't be the answer
> really.

Done.

> Remove the mapping to this file server and reboot the box. You may
> still see the red hexagons in IIS so do a stop/start on IIS from the
> IIS admin console to see if that goes away.

I did the start/stop off IIS already and the error icons went away. I
have not rebooted the server yet. Need to wait until staff is mostly
offline.

> Check where the /exchange directory points to in IIS. It might
> potentially (although god knows how) point to M rather than
> \\backoffice....... etc.

It points to backoffice correctly.

Here's the one remaining error.

Event Type: Error
Event Source: ExWin32
Event Category: None
Event ID: 1
Date: 6/9/2005
Time: 11:25:29 AM
User: N/A
Computer: SPEEDWAGON
Description:
The Exchange IFS failed to map drive ?:. Please free drive ?: to use
Exchange IFS.

What's strange is that the error comes up with a ? as the drive. The MS
KB article on this implies that this should be an actual letter.

I'm going to reboot the Exchange server tonight.

--
Tom G.
Send replies to tom |att| geldner /dott/ com

Tom G. · Joined: 05 Aug 2007 Posts: 8

"Mark Arnold [MVP]" wrote in @4ax.com:

> Remove the mapping to this file server and reboot the box. You may
> still see the red hexagons in IIS so do a stop/start on IIS from the
> IIS admin console to see if that goes away.

The box restarted OK, all Exchange services are running and the stores
are remounted correctly but this still shows up in the Application Event
Viewer.

Event Type: Error
Event Source: ExWin32
Event Category: None
Event ID: 1
Date: 6/9/2005
Time: 12:54:34 PM
User: N/A
Computer: SPEEDWAGON
Description:
The Exchange IFS failed to map drive ?:. Please free drive ?: to use
Exchange IFS.

For more information, click
http://www.microsoft.com/contentredirect.asp.

This also shows up in the System Event Viewer.

Event Type: Error
Event Source: Schannel
Event Category: None
Event ID: 36871
Date: 6/9/2005
Time: 12:55:37 PM
User: N/A
Computer: SPEEDWAGON
Description:
A fatal error occurred while creating an SSL server credential.

Not sure what it all means. Sad

--
Tom G.
Send replies to tom |att| geldner /dott/ com

Leif Pedersen [MVP] · Joined: 05 Aug 2007 Posts: 94

Hi,

This might help:
http://www.eventid.net/display.asp?eventid=1&eventno=1663&source=ExWin32&phase=1

Leif

"Tom G." skrev i en meddelelse@207.46.248.16...
> "Mark Arnold [MVP]" wrote in
> @4ax.com:
>
> > Remove the mapping to this file server and reboot the box. You may
> > still see the red hexagons in IIS so do a stop/start on IIS from the
> > IIS admin console to see if that goes away.
>
> The box restarted OK, all Exchange services are running and the stores
> are remounted correctly but this still shows up in the Application Event
> Viewer.
>
> Event Type: Error
> Event Source: ExWin32
> Event Category: None
> Event ID: 1
> Date: 6/9/2005
> Time: 12:54:34 PM
> User: N/A
> Computer: SPEEDWAGON
> Description:
> The Exchange IFS failed to map drive ?:. Please free drive ?: to use
> Exchange IFS.
>
> For more information, click
> http://www.microsoft.com/contentredirect.asp.
>
> This also shows up in the System Event Viewer.
>
> Event Type: Error
> Event Source: Schannel
> Event Category: None
> Event ID: 36871
> Date: 6/9/2005
> Time: 12:55:37 PM
> User: N/A
> Computer: SPEEDWAGON
> Description:
> A fatal error occurred while creating an SSL server credential.
>
> Not sure what it all means. Sad

>
> --
> Tom G.
> Send replies to tom |att| geldner /dott/ com

Tom G. · Joined: 05 Aug 2007 Posts: 8

"Leif Pedersen [MVP]" wrote in@TK2MSFTNGP12.phx.gbl:

> http://www.eventid.net/display.asp?eventid=1&eventno=1663&source=ExWin
> 32&phase=1

I can't find any evidence of the script on the server but it sure looks
like the DriveLetter key here is empty:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EXIFS\Parameters

--
Tom G.
Send replies to tom |att| geldner /dott/ com

Tom G. · Joined: 05 Aug 2007 Posts: 8

"Mark Arnold [MVP]" wrote in @4ax.com:

> Remove the mapping to this file server and reboot the box. You may
> still see the red hexagons in IIS so do a stop/start on IIS from the
> IIS admin console to see if that goes away.

Stopping & starting IIS did make the ERROR icons go away temporarily but
they showed up again after Exchange is running for awhile. A friend of
mine who is an Exchange admin thinks this is probably normal given that
the M: drive has been removed. I have no idea.

--
Tom G.
Send replies to tom |att| geldner /dott/ com

Leif Pedersen [MVP] · Joined: 05 Aug 2007 Posts: 94

Hi,

What I meant that you should see was "This error also occurs if you have
manually removed the Exchange 2000 M: drive by following Q305145. It can
then be ignored and will be resolved in a later Exchange version." from the
link supplied.

Leif

"Tom G." skrev i en meddelelse@207.46.248.16...
> "Leif Pedersen [MVP]" wrote in
> @TK2MSFTNGP12.phx.gbl:
>
> > http://www.eventid.net/display.asp?eventid=1&eventno=1663&source=ExWin
> > 32&phase=1
>
> I can't find any evidence of the script on the server but it sure looks
> like the DriveLetter key here is empty:
>
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EXIFS\Parameters
>
> --
> Tom G.
> Send replies to tom |att| geldner /dott/ com

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