sent/received items cause outlook to freeze for end user

Brenda · Joined: 06 Aug 2007 Posts: 1

We currently have a Windows 2003/Exchange 2003 active passive cluster
connected via fiber to a SAN. I've had end users occasionally tell me that
when they receive or send a message, their Outlook freezes for several
seconds. This happens with both Outlook 2003 and Outlook 2007 clients. I'm
pretty sure the problem has to be at the server since it is more than one
user with the same symptoms. I've run Perfmon on the servers and don't see a
performance issue. RPC-HTTP is not running. No hardware related errors.
Not sure where to look. Please help. Thanks.

Archived from group: microsoft>public>exchange>clustering

Mark Arnold [MVP] · Joined: 05 Aug 2007 Posts: 1126

On Mon, 4 Feb 2008 15:46:00 -0800, Brenda
wrote:

>We currently have a Windows 2003/Exchange 2003 active passive cluster
>connected via fiber to a SAN. I've had end users occasionally tell me that
>when they receive or send a message, their Outlook freezes for several
>seconds. This happens with both Outlook 2003 and Outlook 2007 clients. I'm
>pretty sure the problem has to be at the server since it is more than one
>user with the same symptoms. I've run Perfmon on the servers and don't see a
>performance issue. RPC-HTTP is not running. No hardware related errors.
>Not sure where to look. Please help. Thanks.

Record a days worth of "Log Record Stalls" and come back. If you are
seeing consistent spikes or numbers that don't get back down to zero
in no time flat then bob's your uncle. If you see nothing then let us
know.

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