Sync errors

Annette · Joined: 06 Aug 2007 Posts: 1

I have a user who receives sync errors whenever he opens up outlook, but not
when we press "send/rec". The URL included is not a helpful link.

12:39:44 Synchronizing server changes in folder 'Junk E-mail'
12:39:44 Downloading from server '****.org'
12:39:44 Error synchronizing folder
12:39:44 [8004010F-501-8004010F-0]
12:39:44 The client operation failed.
12:39:44 Microsoft Exchange Server Information Store
12:39:44 For more information on this failure, click the URL below:
12:39:44
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8004010f-501-8004010f-0
12:39:44 Downloading from server '****.org'
12:39:44 Done
12:39:44 Microsoft Exchange offline address book
12:39:44 Download successful

He has cache mode enabled.

Thanks for your help!!

Archived from group: microsoft>public>exchange>clients

Dgoldman [MSFT] · Joined: 05 Aug 2007 Posts: 45

This looks like you have a bad or corrupted piece of mail in your junk mail
folder. Looking at the following errors:

C:\WINDOWS\system32>err 8004010F
# for hex 0x8004010f / decimal -2147221233
ecNotFound ec.h

C:\WINDOWS\system32>err 501
ecNoReadRight ec.h

Trying deleting the items in the junk mail folder before you try to push
them up to the server via sync.
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"Annette" wrote in message @microsoft.com...
>I have a user who receives sync errors whenever he opens up outlook, but
>not
> when we press "send/rec". The URL included is not a helpful link.
>
> 12:39:44 Synchronizing server changes in folder 'Junk E-mail'
> 12:39:44 Downloading from server '****.org'
> 12:39:44 Error synchronizing folder
> 12:39:44 [8004010F-501-8004010F-0]
> 12:39:44 The client operation failed.
> 12:39:44 Microsoft Exchange Server Information Store
> 12:39:44 For more information on this failure, click the URL below:
> 12:39:44
> http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8004010f-501-8004010f-0
> 12:39:44 Downloading from server '****.org'
> 12:39:44 Done
> 12:39:44 Microsoft Exchange offline address book
> 12:39:44 Download successful
>
> He has cache mode enabled.
>
> Thanks for your help!!

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