Symantec AV causes smtp to stop responding?

vphan13 · Joined: 06 Aug 2007 Posts: 1

I have an intermittent problem with our lone Exchange server here. The
"messages pending submission queue" will sometimes become stuck and
grow to several thousand messages. Our AV software is Symantec 9.0, it
is the specific client for groupware so it was installed and configured
specifically for Exchange.

I've found that when problem occurs, I can flush out the queue by
simply stopping the Symantec Mail Security service. However this is a
completely random and annoying issue. even worse if the queue grows to
large it takes down the smtp service, and I get "connection reset, out
of memory errors when attempting to telnet to port 25. When this
happens the only resolution is to reboot the Exchange box. I've run
some baseline perfmon on the box, and when this occurs there is no
correlated memory or other resource spike.

We are using Exchange 2003 sp1/Windows 2003 STD/ in a 2003 domain. All
servers are patched to Sp1.

Archived from group: microsoft>public>exchange2000>protocols

Ben M. Schorr - MVP · Joined: 05 Aug 2007 Posts: 9

I don't have a good answer, unfortunately, other than get rid of Symantec
9 -- either upgrade (10 is available now, IIRC) or try something else like
Sophos or Trend.

--
Aloha,

-Ben-
Ben M. Schorr, OneNote-MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm

**I apologize but I am unable to respond to direct requests for assistance.
Please post questions and replies here in the newsgroup. Mahalo!

"vphan13" wrote in message @o13g2000cwo.googlegroups.com...
>I have an intermittent problem with our lone Exchange server here. The
> "messages pending submission queue" will sometimes become stuck and
> grow to several thousand messages. Our AV software is Symantec 9.0, it
> is the specific client for groupware so it was installed and configured
> specifically for Exchange.
>
> I've found that when problem occurs, I can flush out the queue by
> simply stopping the Symantec Mail Security service. However this is a
> completely random and annoying issue. even worse if the queue grows to
> large it takes down the smtp service, and I get "connection reset, out
> of memory errors when attempting to telnet to port 25. When this
> happens the only resolution is to reboot the Exchange box. I've run
> some baseline perfmon on the box, and when this occurs there is no
> correlated memory or other resource spike.
>
> We are using Exchange 2003 sp1/Windows 2003 STD/ in a 2003 domain. All
> servers are patched to Sp1.
>

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