Outlook 2007 Scheduling Assistant

Nick · Joined: 05 Aug 2007 Posts: 3

We have a standalone Exchange Server 2007 with mixed clients. (XP, 2003,
2007) When trying to schedule appointments in Outlook 07, users are unable to
see attendees current schedule. It just looks like \\\\\\\\\\\ and if you
put the mouse over the object it says "No free/busy information could be
retrieved." I am able to view the calendar by looking at their shared
calendar (in normal calendar view) but not with the Scheduling Assistant.
However, this feature does work with Outlook 2003 and XP clients without any
problems. Only with Outlook 2007 does this not work.
Thanks,
Nick

Archived from group: microsoft>public>exchange>applications

Nick · Joined: 05 Aug 2007 Posts: 3

wow, nobody has any ideas??

"Nick" wrote:

> We have a standalone Exchange Server 2007 with mixed clients. (XP, 2003,
> 2007) When trying to schedule appointments in Outlook 07, users are unable to
> see attendees current schedule. It just looks like \\\\\\\\\\\ and if you
> put the mouse over the object it says "No free/busy information could be
> retrieved." I am able to view the calendar by looking at their shared
> calendar (in normal calendar view) but not with the Scheduling Assistant.
> However, this feature does work with Outlook 2003 and XP clients without any
> problems. Only with Outlook 2007 does this not work.
> Thanks,
> Nick
>

Dgoldman [MSFT] · Joined: 05 Aug 2007 Posts: 45

This usually happens when outlook clients are unable to communicate with the
availability service which retrieve the information from the clients
mailboxes. I would have your users log in and create a new appointment and
add someone to it using the scheduling assistant and publish the
appointment.

You must be using public folders because legacy clients do not use the
availability service and therefor use the public folder store for free/busy
information as they do today with Exchange 2000 - 2003. When this happens
the availability service has to communicate with the Public Folder store for
this information, so it is very possible that the free/busy information is
not being published by your clients and you end up with ///// when you try
to read it.

I would suggest turning up diagnostic logging for the system attendant and
see if you have any free/busy errors.
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"Nick" wrote in message @microsoft.com...
> wow, nobody has any ideas??
>
> "Nick" wrote:
>
>> We have a standalone Exchange Server 2007 with mixed clients. (XP, 2003,
>> 2007) When trying to schedule appointments in Outlook 07, users are
>> unable to
>> see attendees current schedule. It just looks like \\\\\\\\\\\ and if
>> you
>> put the mouse over the object it says "No free/busy information could be
>> retrieved." I am able to view the calendar by looking at their shared
>> calendar (in normal calendar view) but not with the Scheduling Assistant.
>> However, this feature does work with Outlook 2003 and XP clients without
>> any
>> problems. Only with Outlook 2007 does this not work.
>> Thanks,
>> Nick
>>