Outlook Junk Email Filter

KenB · Joined: 27 Feb 2008 Posts: 3

Here's a good one...

Trying to set the Xerox machines on my LAN to send scans to my local
Exchange server. Outlook seems to think they're spam, and is putting these
files in the Junk Email folder. Telling the users to go to Junk mail then
telling them to mark the item as "Not junk" isn't a viable solution.

How can I define the Junk Email filter on the client to not mark emails from
xerox@mycompany.com as spam? Or is it a setting I can make on the Exchange
server. I read something about the SCL list?

Thanks in advance for any help I can get on this!

Ken

Archived from group: microsoft>public>exchange>admin

Jamestechman · Joined: 05 Aug 2007 Posts: 200

Did you try excluding the Xerox machine's IP in the global accept
list?

IMF: Where's the whitelist?
http://exchangepedia.com/blog/2006/12/imf-wheres-whitelist.html

James Chong (MVP)
MCITP | EMA; MCSE | M+, S+, Security+
msexchangetips.blogspot.com

On Feb 26, 6:15 pm, "KenB" wrote:
> Here's a good one...
>
> Trying to set the Xerox machines on my LAN to send scans to my local
> Exchange server. Outlook seems to think they're spam, and is putting these
> files in the Junk Email folder. Telling the users to go to Junk mail then
> telling them to mark the item as "Not junk" isn't a viable solution.
>
> How can I define the Junk Email filter on the client to not mark emails from
> xe...@mycompany.com as spam? Or is it a setting I can make on the Exchange
> server. I read something about the SCL list?
>
> Thanks in advance for any help I can get on this!
>
> Ken

Martin Blackstone · Joined: 05 Aug 2007 Posts: 32

Try creating a valid mailbox for it.
I suspect you are using xerox@mycompany.com and that may not be an actual
valid address on your email system?

As James also said, whitelist the IP.

"KenB" wrote in message @TK2MSFTNGP06.phx.gbl...
> Here's a good one...
>
> Trying to set the Xerox machines on my LAN to send scans to my local
> Exchange server. Outlook seems to think they're spam, and is putting
> these files in the Junk Email folder. Telling the users to go to Junk
> mail then telling them to mark the item as "Not junk" isn't a viable
> solution.
>
> How can I define the Junk Email filter on the client to not mark emails
> from xerox@mycompany.com as spam? Or is it a setting I can make on the
> Exchange server. I read something about the SCL list?
>
> Thanks in advance for any help I can get on this!
>
> Ken
>
>

Alexander Zammit [MVP] · Joined: 05 Aug 2007 Posts: 135

Actually it really depends what type of filtering are your running. You are
not very clear on this.

In Exchange you have the server side IMF filter. This speaks SCLs and can
use the IP Accept List (as the others pointed out).

At the client you have Outlook client side filtering. This ignores the SCLs
and IP Accept List at Exchange. So in your case you should do two things:

1. Make sure Outlook client side filtering is disabled
http://www.exchangeinbox.com/article.aspx?i=27
http://www.exchangeinbox.com/article.aspx?i=29

2. Configure IMF and use the IP Accept list.
http://www.exchangeinbox.com/article.aspx?i=44&t=3&p=2

By the way there is also a known issue with the IP Accept list that may
cause it not to work:
http://www.exchangeinbox.com/article.aspx?i=44

--
Alexander Zammit
WinDeveloper Software
IMF Tune - Unleash the Full Intelligent Message Filter Power
http://www.windeveloper.com/imftune/

"KenB" wrote in message @TK2MSFTNGP06.phx.gbl...
> Here's a good one...
>
> Trying to set the Xerox machines on my LAN to send scans to my local
> Exchange server. Outlook seems to think they're spam, and is putting
> these files in the Junk Email folder. Telling the users to go to Junk
> mail then telling them to mark the item as "Not junk" isn't a viable
> solution.
>
> How can I define the Junk Email filter on the client to not mark emails
> from xerox@mycompany.com as spam? Or is it a setting I can make on the
> Exchange server. I read something about the SCL list?
>
> Thanks in advance for any help I can get on this!
>
> Ken
>
>

KenB · Joined: 27 Feb 2008 Posts: 3

Hi Martin-

Yup, I am using xerox@mycompany.com -- and the user account (was used for
FTP previously) does have an Exchange mailbox. I'll try whitelisting the
IP.

KenB

"Martin Blackstone" wrote in message @TK2MSFTNGP02.phx.gbl...
> Try creating a valid mailbox for it.
> I suspect you are using xerox@mycompany.com and that may not be an actual
> valid address on your email system?
>
> As James also said, whitelist the IP.
>
> "KenB" wrote in message
> @TK2MSFTNGP06.phx.gbl...
>> Here's a good one...
>>
>> Trying to set the Xerox machines on my LAN to send scans to my local
>> Exchange server. Outlook seems to think they're spam, and is putting
>> these files in the Junk Email folder. Telling the users to go to Junk
>> mail then telling them to mark the item as "Not junk" isn't a viable
>> solution.
>>
>> How can I define the Junk Email filter on the client to not mark emails
>> from xerox@mycompany.com as spam? Or is it a setting I can make on the
>> Exchange server. I read something about the SCL list?
>>
>> Thanks in advance for any help I can get on this!
>>
>> Ken
>>
>>
>

KenB · Joined: 27 Feb 2008 Posts: 3

Unfortunately, I'm part of a much larger Exchange environment--setting
Global Accept list isn't within my scope of permission. Sad

I just added them, however, to my local Exchange server's Virtual SMTP
server for relay. I doubt that'll have any effect (seeing as how the
messages were not getting stopped in the first place).

Ken

"Jamestechman" wrote in message @o77g2000hsf.googlegroups.com...
Did you try excluding the Xerox machine's IP in the global accept
list?

IMF: Where's the whitelist?
http://exchangepedia.com/blog/2006/12/imf-wheres-whitelist.html

James Chong (MVP)
MCITP | EMA; MCSE | M+, S+, Security+
msexchangetips.blogspot.com

On Feb 26, 6:15 pm, "KenB" wrote:
> Here's a good one...
>
> Trying to set the Xerox machines on my LAN to send scans to my local
> Exchange server. Outlook seems to think they're spam, and is putting these
> files in the Junk Email folder. Telling the users to go to Junk mail then
> telling them to mark the item as "Not junk" isn't a viable solution.
>
> How can I define the Junk Email filter on the client to not mark emails
> from
> xe...@mycompany.com as spam? Or is it a setting I can make on the Exchange
> server. I read something about the SCL list?
>
> Thanks in advance for any help I can get on this!
>
> Ken

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