Office 2007 SP1 - Unable to send or receive mail

D|an-0 · Joined: 20 Dec 2007 Posts: 6

I've installed office 2007 sp1 last night, and immediately after
rebooting, I could no longer send or receive email. I get the error
message that Outlook could not connect to host. To test this, I
uninstalled SP1, and I could once again send and receive email. I've got
an IMAP and POP3 account configured.

Archived from group: microsoft>public>exchange>clients

Emily Lin · Joined: 27 Feb 2008 Posts: 1

Hi,

Reinstall the Office 2007 SP1 update and perform the steps below to see if it works.

#1 check the Antivirus program
==============
Such an issue may be caused by the incompatibility between the Antivirus program and the Office
2007 SP1. Temp disable the Antivirus program and then try to send/receive emails in Outlook 2007
SP1. What is the result?

#2 Check the connection with your POP3 account server
======================
1. Click Start >Run. Type "cmd" (without the quotation marks) in the Open box, and then click Ok.

2. Type the following command
Telnet 110

Is the connection successful? (If it is successful, it will show a black window.)

3. Repeat above steps and type the following command instead.
Telnet 25

Is the connection successful?

#3 take a screen shot of the exact error message in Outlook 2007 when the send/receive doesn't
work.

How to take a screen shot, please follow the steps below:
------------------------------------------------------------------
a. When screen shows up, press the Print Screen key (right of F12 key) Note: nothing will happen.
b. Open MS Paint program (click Start menu > All Programs > Accessories > Paint).
c. Click Edit (menu) -> Paste or press Ctrl + V.
d. Click File (menu) -> Save. Save it as a *.jpg file and send it to me as an attachment. My email
address is v-emilin@microsoft.com.

If anything is unclear or if you have any other concerns, please don't hesitate to contact me.

Regards,

Emily Lin

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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>Date: Tue, 26 Feb 2008 15:19:53 -0600
>From: D|an-0
>Reply-To: D|an-0@newsgroup.nospam
>User-Agent: Thunderbird 1.5.0.14 (Windows/20071210)
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>Subject: Office 2007 SP1 - Unable to send or receive mail
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>X-Tomcat-NG: microsoft.public.exchange.clients
>
>I've installed office 2007 sp1 last night, and immediately after
>rebooting, I could no longer send or receive email. I get the error
>message that Outlook could not connect to host. To test this, I
>uninstalled SP1, and I could once again send and receive email. I've got
>an IMAP and POP3 account configured.
>

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