Out of Office autoreply on Exchange 2003

Jonathan Zaldivar · Joined: 15 Jan 2008 Posts: 15

I have a user that wanted to receive e-mail from customers outside the
company while the sender gets an out of office reply. I would like to know
what the impact of enabling the Out of Office autoreply on Exchange 2003
because the setting was disabled by default. How will Exchange handle the
increased traffic with autoreplies? Is there an impact? What ethical issues
are presented to me by letting them create an Out of Office replies that
tells the customer to contact them somewhere else? Thank you for the help in
advance.

Archived from group: microsoft>public>exchange>connectivity

Lanwench [MVP - Exchange] · Joined: 05 Aug 2007 Posts: 875

Jonathan Zaldivar wrote:
> I have a user that wanted to receive e-mail from customers outside the
> company while the sender gets an out of office reply. I would like to
> know what the impact of enabling the Out of Office autoreply on
> Exchange 2003 because the setting was disabled by default.

Only to the Internet.

> How will
> Exchange handle the increased traffic with autoreplies?

Should be fine - does this user get thousands of messages an hour or
something?

> Is there an
> impact?

No more than a regular reply would. Remember, OOF replies just
once-per-sender anyway.

> What ethical issues are presented to me by letting them
> create an Out of Office replies that tells the customer to contact
> them somewhere else? Thank you for the help in advance.

I can't see how ethics enter into this, myself. It's the customer's
decision - or, his/her management's decision. I suspect that most companies
open up OOF replies to the Internet, personally.

Austin Chen · Joined: 30 Jan 2008 Posts: 53

I agree with Lanwench that is is customer's decision.

I can think about one security reason of not using this. That is, it will
tell everyone that you are not in the office. So, bad guy can do social
engerring to call helpdesk for password resetting or something.

"Lanwench [MVP - Exchange]" wrote:

> Jonathan Zaldivar wrote:
> > I have a user that wanted to receive e-mail from customers outside the
> > company while the sender gets an out of office reply. I would like to
> > know what the impact of enabling the Out of Office autoreply on
> > Exchange 2003 because the setting was disabled by default.
>
> Only to the Internet.
>
> > How will
> > Exchange handle the increased traffic with autoreplies?
>
> Should be fine - does this user get thousands of messages an hour or
> something?
>
> > Is there an
> > impact?
>
> No more than a regular reply would. Remember, OOF replies just
> once-per-sender anyway.
>
> > What ethical issues are presented to me by letting them
> > create an Out of Office replies that tells the customer to contact
> > them somewhere else? Thank you for the help in advance.
>
> I can't see how ethics enter into this, myself. It's the customer's
> decision - or, his/her management's decision. I suspect that most companies
> open up OOF replies to the Internet, personally.
>
>
>

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