OWA premium gone to lite

EN · Joined: 05 Aug 2007 Posts: 11

I haven't seen this issue before, but this is what happened.

A user told me he couldn't use the new features of OWA from SP1 because he
didn't see everything when logging into OWA. So I go look and sure enough,
it looks like it's OWA Light, but he's using IE7. So I tell him I'd have to
recreate his account, he said fine. I recreated his Exchange 2007 account
and logged in as him on OWA, and everything looked like it was correct,
meaning, he had all the premium features.

So today he sends me an email and says that for some reason, the layout is
again the same as OWA light. I log on as him, on IE7, and sure enough, he's
right. It's reverted back to the light version of OWA. Is there a setting
somewhere that needs to be changed so that this user can use the premium
features? Do I have to recreate his account again, but then perhaps have it
revert later on again?

This is pretty annoying if it's going to happen to more people.

Thanks

Ernesto

Archived from group: microsoft>public>exchange>connectivity

Lee Derbyshire [MVP] · Joined: 05 Aug 2007 Posts: 363

"EN" wrote in message @TK2MSFTNGP03.phx.gbl...
>I haven't seen this issue before, but this is what happened.
>
> A user told me he couldn't use the new features of OWA from SP1 because he
> didn't see everything when logging into OWA. So I go look and sure
> enough,
> it looks like it's OWA Light, but he's using IE7. So I tell him I'd have
> to
> recreate his account, he said fine. I recreated his Exchange 2007 account
> and logged in as him on OWA, and everything looked like it was correct,
> meaning, he had all the premium features.
>
> So today he sends me an email and says that for some reason, the layout is
> again the same as OWA light. I log on as him, on IE7, and sure enough,
> he's
> right. It's reverted back to the light version of OWA. Is there a
> setting
> somewhere that needs to be changed so that this user can use the premium
> features? Do I have to recreate his account again, but then perhaps have
> it
> revert later on again?
>
> This is pretty annoying if it's going to happen to more people.
>
> Thanks
>
> Ernesto

The only thing I can think of that would cause this is if he's changed his
IE's User Agent string in the registry. Some people do.

Lee.

--
_______________________________________

Outlook Web Access for PDA, OWA For WAP:
www.leederbyshire.com
________________________________________

EN · Joined: 05 Aug 2007 Posts: 11

But this is happening on several different computers, and we do not having
roaming profiles enabled.
It even happens on my computer, where he's never logged on to. Or is this a
registry setting on the
Exchange box?

Thanks

"Lee Derbyshire [MVP]" wrote in
message @TK2MSFTNGP02.phx.gbl...
"EN" wrote in message@TK2MSFTNGP03.phx.gbl...
>I haven't seen this issue before, but this is what happened.
>
> A user told me he couldn't use the new features of OWA from SP1 because he
> didn't see everything when logging into OWA. So I go look and sure
> enough,
> it looks like it's OWA Light, but he's using IE7. So I tell him I'd have
> to
> recreate his account, he said fine. I recreated his Exchange 2007 account
> and logged in as him on OWA, and everything looked like it was correct,
> meaning, he had all the premium features.
>
> So today he sends me an email and says that for some reason, the layout is
> again the same as OWA light. I log on as him, on IE7, and sure enough,
> he's
> right. It's reverted back to the light version of OWA. Is there a
> setting
> somewhere that needs to be changed so that this user can use the premium
> features? Do I have to recreate his account again, but then perhaps have
> it
> revert later on again?
>
> This is pretty annoying if it's going to happen to more people.
>
> Thanks
>
> Ernesto

The only thing I can think of that would cause this is if he's changed his
IE's User Agent string in the registry. Some people do.

Lee.

--
_______________________________________

Outlook Web Access for PDA, OWA For WAP:
www.leederbyshire.com
________________________________________

Lee Derbyshire [MVP] · Joined: 05 Aug 2007 Posts: 363

Well, there is segmentation:
http://support.microsoft.com/kb/833340
but I'm sure you'd be aware of having done this.

"EN" wrote in message @TK2MSFTNGP05.phx.gbl...
> But this is happening on several different computers, and we do not having
> roaming profiles enabled.
> It even happens on my computer, where he's never logged on to. Or is this
> a
> registry setting on the
> Exchange box?
>
> Thanks
>
>
> "Lee Derbyshire [MVP]" wrote in
> message @TK2MSFTNGP02.phx.gbl...
> "EN" wrote in message
> @TK2MSFTNGP03.phx.gbl...
>>I haven't seen this issue before, but this is what happened.
>>
>> A user told me he couldn't use the new features of OWA from SP1 because
>> he
>> didn't see everything when logging into OWA. So I go look and sure
>> enough,
>> it looks like it's OWA Light, but he's using IE7. So I tell him I'd have
>> to
>> recreate his account, he said fine. I recreated his Exchange 2007
>> account
>> and logged in as him on OWA, and everything looked like it was correct,
>> meaning, he had all the premium features.
>>
>> So today he sends me an email and says that for some reason, the layout
>> is
>> again the same as OWA light. I log on as him, on IE7, and sure enough,
>> he's
>> right. It's reverted back to the light version of OWA. Is there a
>> setting
>> somewhere that needs to be changed so that this user can use the premium
>> features? Do I have to recreate his account again, but then perhaps have
>> it
>> revert later on again?
>>
>> This is pretty annoying if it's going to happen to more people.
>>
>> Thanks
>>
>> Ernesto
>
> The only thing I can think of that would cause this is if he's changed his
> IE's User Agent string in the registry. Some people do.
>
> Lee.
>
> --
> _______________________________________
>
> Outlook Web Access for PDA, OWA For WAP:
> www.leederbyshire.com
> ________________________________________
>
>
>

EN · Joined: 05 Aug 2007 Posts: 11

Correct, I haven't even touched that.

The users problem isn't computer specific either. It happens on every
workstation. Even on mine, and when I log onto OWA, I get the full features
that OWA offers.

"Lee Derbyshire [MVP]" wrote in
message @TK2MSFTNGP04.phx.gbl...
Well, there is segmentation:
http://support.microsoft.com/kb/833340
but I'm sure you'd be aware of having done this.

"EN" wrote in message@TK2MSFTNGP05.phx.gbl...
> But this is happening on several different computers, and we do not having
> roaming profiles enabled.
> It even happens on my computer, where he's never logged on to. Or is this
> a
> registry setting on the
> Exchange box?
>
> Thanks
>
>
> "Lee Derbyshire [MVP]" wrote in
> message @TK2MSFTNGP02.phx.gbl...
> "EN" wrote in message
> @TK2MSFTNGP03.phx.gbl...
>>I haven't seen this issue before, but this is what happened.
>>
>> A user told me he couldn't use the new features of OWA from SP1 because
>> he
>> didn't see everything when logging into OWA. So I go look and sure
>> enough,
>> it looks like it's OWA Light, but he's using IE7. So I tell him I'd have
>> to
>> recreate his account, he said fine. I recreated his Exchange 2007
>> account
>> and logged in as him on OWA, and everything looked like it was correct,
>> meaning, he had all the premium features.
>>
>> So today he sends me an email and says that for some reason, the layout
>> is
>> again the same as OWA light. I log on as him, on IE7, and sure enough,
>> he's
>> right. It's reverted back to the light version of OWA. Is there a
>> setting
>> somewhere that needs to be changed so that this user can use the premium
>> features? Do I have to recreate his account again, but then perhaps have
>> it
>> revert later on again?
>>
>> This is pretty annoying if it's going to happen to more people.
>>
>> Thanks
>>
>> Ernesto
>
> The only thing I can think of that would cause this is if he's changed his
> IE's User Agent string in the registry. Some people do.
>
> Lee.
>
> --
> _______________________________________
>
> Outlook Web Access for PDA, OWA For WAP:
> www.leederbyshire.com
> ________________________________________
>
>
>

Lee Derbyshire [MVP] · Joined: 05 Aug 2007 Posts: 363

Does it help if you clear the browser cache?

"EN" wrote in message @TK2MSFTNGP06.phx.gbl...
> Correct, I haven't even touched that.
>
> The users problem isn't computer specific either. It happens on every
> workstation. Even on mine, and when I log onto OWA, I get the full
> features
> that OWA offers.
>
>
>
> "Lee Derbyshire [MVP]" wrote in
> message @TK2MSFTNGP04.phx.gbl...
> Well, there is segmentation:
> http://support.microsoft.com/kb/833340
> but I'm sure you'd be aware of having done this.
>
> "EN" wrote in message
> @TK2MSFTNGP05.phx.gbl...
>> But this is happening on several different computers, and we do not
>> having
>> roaming profiles enabled.
>> It even happens on my computer, where he's never logged on to. Or is
>> this
>> a
>> registry setting on the
>> Exchange box?
>>
>> Thanks
>>
>>
>> "Lee Derbyshire [MVP]" wrote in
>> message @TK2MSFTNGP02.phx.gbl...
>> "EN" wrote in message
>> @TK2MSFTNGP03.phx.gbl...
>>>I haven't seen this issue before, but this is what happened.
>>>
>>> A user told me he couldn't use the new features of OWA from SP1 because
>>> he
>>> didn't see everything when logging into OWA. So I go look and sure
>>> enough,
>>> it looks like it's OWA Light, but he's using IE7. So I tell him I'd
>>> have
>>> to
>>> recreate his account, he said fine. I recreated his Exchange 2007
>>> account
>>> and logged in as him on OWA, and everything looked like it was correct,
>>> meaning, he had all the premium features.
>>>
>>> So today he sends me an email and says that for some reason, the layout
>>> is
>>> again the same as OWA light. I log on as him, on IE7, and sure enough,
>>> he's
>>> right. It's reverted back to the light version of OWA. Is there a
>>> setting
>>> somewhere that needs to be changed so that this user can use the premium
>>> features? Do I have to recreate his account again, but then perhaps
>>> have
>>> it
>>> revert later on again?
>>>
>>> This is pretty annoying if it's going to happen to more people.
>>>
>>> Thanks
>>>
>>> Ernesto
>>
>> The only thing I can think of that would cause this is if he's changed
>> his
>> IE's User Agent string in the registry. Some people do.
>>
>> Lee.
>>
>> --
>> _______________________________________
>>
>> Outlook Web Access for PDA, OWA For WAP:
>> www.leederbyshire.com
>> ________________________________________
>>
>>
>>
>
>
>

EN · Joined: 05 Aug 2007 Posts: 11

Just tried it, and nothing.
It's really an odd problem. All other users have no problems, just this
recent one and someone else when I first installed Exchange.
And even then, no one knew where to look.

"Lee Derbyshire [MVP]" wrote in
message @TK2MSFTNGP02.phx.gbl...
Does it help if you clear the browser cache?

"EN" wrote in message@TK2MSFTNGP06.phx.gbl...
> Correct, I haven't even touched that.
>
> The users problem isn't computer specific either. It happens on every
> workstation. Even on mine, and when I log onto OWA, I get the full
> features
> that OWA offers.
>
>
>
> "Lee Derbyshire [MVP]" wrote in
> message @TK2MSFTNGP04.phx.gbl...
> Well, there is segmentation:
> http://support.microsoft.com/kb/833340
> but I'm sure you'd be aware of having done this.
>
> "EN" wrote in message
> @TK2MSFTNGP05.phx.gbl...
>> But this is happening on several different computers, and we do not
>> having
>> roaming profiles enabled.
>> It even happens on my computer, where he's never logged on to. Or is
>> this
>> a
>> registry setting on the
>> Exchange box?
>>
>> Thanks
>>
>>
>> "Lee Derbyshire [MVP]" wrote in
>> message @TK2MSFTNGP02.phx.gbl...
>> "EN" wrote in message
>> @TK2MSFTNGP03.phx.gbl...
>>>I haven't seen this issue before, but this is what happened.
>>>
>>> A user told me he couldn't use the new features of OWA from SP1 because
>>> he
>>> didn't see everything when logging into OWA. So I go look and sure
>>> enough,
>>> it looks like it's OWA Light, but he's using IE7. So I tell him I'd
>>> have
>>> to
>>> recreate his account, he said fine. I recreated his Exchange 2007
>>> account
>>> and logged in as him on OWA, and everything looked like it was correct,
>>> meaning, he had all the premium features.
>>>
>>> So today he sends me an email and says that for some reason, the layout
>>> is
>>> again the same as OWA light. I log on as him, on IE7, and sure enough,
>>> he's
>>> right. It's reverted back to the light version of OWA. Is there a
>>> setting
>>> somewhere that needs to be changed so that this user can use the premium
>>> features? Do I have to recreate his account again, but then perhaps
>>> have
>>> it
>>> revert later on again?
>>>
>>> This is pretty annoying if it's going to happen to more people.
>>>
>>> Thanks
>>>
>>> Ernesto
>>
>> The only thing I can think of that would cause this is if he's changed
>> his
>> IE's User Agent string in the registry. Some people do.
>>
>> Lee.
>>
>> --
>> _______________________________________
>>
>> Outlook Web Access for PDA, OWA For WAP:
>> www.leederbyshire.com
>> ________________________________________
>>
>>
>>
>
>
>

Lee Derbyshire [MVP] · Joined: 05 Aug 2007 Posts: 363

If you go into the Options, is the Low Vision GUI enabled?

"EN" wrote in message @TK2MSFTNGP04.phx.gbl...
> Just tried it, and nothing.
> It's really an odd problem. All other users have no problems, just this
> recent one and someone else when I first installed Exchange.
> And even then, no one knew where to look.
>
>
> "Lee Derbyshire [MVP]" wrote in
> message @TK2MSFTNGP02.phx.gbl...
> Does it help if you clear the browser cache?
>
> "EN" wrote in message
> @TK2MSFTNGP06.phx.gbl...
>> Correct, I haven't even touched that.
>>
>> The users problem isn't computer specific either. It happens on every
>> workstation. Even on mine, and when I log onto OWA, I get the full
>> features
>> that OWA offers.
>>
>>
>>
>> "Lee Derbyshire [MVP]" wrote in
>> message @TK2MSFTNGP04.phx.gbl...
>> Well, there is segmentation:
>> http://support.microsoft.com/kb/833340
>> but I'm sure you'd be aware of having done this.
>>
>> "EN" wrote in message
>> @TK2MSFTNGP05.phx.gbl...
>>> But this is happening on several different computers, and we do not
>>> having
>>> roaming profiles enabled.
>>> It even happens on my computer, where he's never logged on to. Or is
>>> this
>>> a
>>> registry setting on the
>>> Exchange box?
>>>
>>> Thanks
>>>
>>>
>>> "Lee Derbyshire [MVP]" wrote in
>>> message @TK2MSFTNGP02.phx.gbl...
>>> "EN" wrote in message
>>> @TK2MSFTNGP03.phx.gbl...
>>>>I haven't seen this issue before, but this is what happened.
>>>>
>>>> A user told me he couldn't use the new features of OWA from SP1 because
>>>> he
>>>> didn't see everything when logging into OWA. So I go look and sure
>>>> enough,
>>>> it looks like it's OWA Light, but he's using IE7. So I tell him I'd
>>>> have
>>>> to
>>>> recreate his account, he said fine. I recreated his Exchange 2007
>>>> account
>>>> and logged in as him on OWA, and everything looked like it was correct,
>>>> meaning, he had all the premium features.
>>>>
>>>> So today he sends me an email and says that for some reason, the layout
>>>> is
>>>> again the same as OWA light. I log on as him, on IE7, and sure enough,
>>>> he's
>>>> right. It's reverted back to the light version of OWA. Is there a
>>>> setting
>>>> somewhere that needs to be changed so that this user can use the
>>>> premium
>>>> features? Do I have to recreate his account again, but then perhaps
>>>> have
>>>> it
>>>> revert later on again?
>>>>
>>>> This is pretty annoying if it's going to happen to more people.
>>>>
>>>> Thanks
>>>>
>>>> Ernesto
>>>
>>> The only thing I can think of that would cause this is if he's changed
>>> his
>>> IE's User Agent string in the registry. Some people do.
>>>
>>> Lee.
>>>
>>> --
>>> _______________________________________
>>>
>>> Outlook Web Access for PDA, OWA For WAP:
>>> www.leederbyshire.com
>>> ________________________________________
>>>
>>>
>>>
>>
>>
>>
>
>
>

EN · Joined: 05 Aug 2007 Posts: 11

Oh wow!
That was it! I never would have looked there.
TIme to have a stern talking to with a user today.

Thanks Lee!

"Lee Derbyshire [MVP]" wrote in
message @TK2MSFTNGP05.phx.gbl...
If you go into the Options, is the Low Vision GUI enabled?

"EN" wrote in message@TK2MSFTNGP04.phx.gbl...
> Just tried it, and nothing.
> It's really an odd problem. All other users have no problems, just this
> recent one and someone else when I first installed Exchange.
> And even then, no one knew where to look.
>
>
> "Lee Derbyshire [MVP]" wrote in
> message @TK2MSFTNGP02.phx.gbl...
> Does it help if you clear the browser cache?
>
> "EN" wrote in message
> @TK2MSFTNGP06.phx.gbl...
>> Correct, I haven't even touched that.
>>
>> The users problem isn't computer specific either. It happens on every
>> workstation. Even on mine, and when I log onto OWA, I get the full
>> features
>> that OWA offers.
>>
>>
>>
>> "Lee Derbyshire [MVP]" wrote in
>> message @TK2MSFTNGP04.phx.gbl...
>> Well, there is segmentation:
>> http://support.microsoft.com/kb/833340
>> but I'm sure you'd be aware of having done this.
>>
>> "EN" wrote in message
>> @TK2MSFTNGP05.phx.gbl...
>>> But this is happening on several different computers, and we do not
>>> having
>>> roaming profiles enabled.
>>> It even happens on my computer, where he's never logged on to. Or is
>>> this
>>> a
>>> registry setting on the
>>> Exchange box?
>>>
>>> Thanks
>>>
>>>
>>> "Lee Derbyshire [MVP]" wrote in
>>> message @TK2MSFTNGP02.phx.gbl...
>>> "EN" wrote in message
>>> @TK2MSFTNGP03.phx.gbl...
>>>>I haven't seen this issue before, but this is what happened.
>>>>
>>>> A user told me he couldn't use the new features of OWA from SP1 because
>>>> he
>>>> didn't see everything when logging into OWA. So I go look and sure
>>>> enough,
>>>> it looks like it's OWA Light, but he's using IE7. So I tell him I'd
>>>> have
>>>> to
>>>> recreate his account, he said fine. I recreated his Exchange 2007
>>>> account
>>>> and logged in as him on OWA, and everything looked like it was correct,
>>>> meaning, he had all the premium features.
>>>>
>>>> So today he sends me an email and says that for some reason, the layout
>>>> is
>>>> again the same as OWA light. I log on as him, on IE7, and sure enough,
>>>> he's
>>>> right. It's reverted back to the light version of OWA. Is there a
>>>> setting
>>>> somewhere that needs to be changed so that this user can use the
>>>> premium
>>>> features? Do I have to recreate his account again, but then perhaps
>>>> have
>>>> it
>>>> revert later on again?
>>>>
>>>> This is pretty annoying if it's going to happen to more people.
>>>>
>>>> Thanks
>>>>
>>>> Ernesto
>>>
>>> The only thing I can think of that would cause this is if he's changed
>>> his
>>> IE's User Agent string in the registry. Some people do.
>>>
>>> Lee.
>>>
>>> --
>>> _______________________________________
>>>
>>> Outlook Web Access for PDA, OWA For WAP:
>>> www.leederbyshire.com
>>> ________________________________________
>>>
>>>
>>>
>>
>>
>>
>
>
>

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