Attachments in OWA

Techy DuWright · Joined: 18 Feb 2008 Posts: 1

This was originally placed on 2/15/2008 with Public.Outlook.general

Our network is using Exchange Server 2003 SP2. Everyone is enjoying the
experience except my COO. She is having to come in on Saturdays so she can
work with her attachments in her emails. When she opens her email via OWA
at home or internally here, her attachments do not come over and instead she
sees "The page cannot be found error". I have checked her user account and
I do not see that there are any properties to set. She should have the same
experience as the rest of us.

I want my COO to enjoy her Saturdays reading her email without visiting the
shop. Anybody got an idea as to what is going on?

Archived from group: microsoft>public>exchange>clients

Terence Liu [MSFT] · Joined: 05 Aug 2007 Posts: 68

Hello Techy,

Thank you for posting here.

According to your description, I understand that you get "The page cannot
be found" error when you try to view attachments thru OWA. If I have
misunderstood the problem, please don't hesitate to let me know.

Based on my research, this behavior occurs because you have installed the
URLScan utility on the Web server where OWA is installed, and you have not
changed the default settings.

To resolve this behavior, modify the Urlscan.ini file to allow certain
Uniform Resource Locator (URL) sequences. To do this:

1. Locate the following path, and then open the Urlscan folder:
Winnt\System32\Inetsrv
2. Open the Urlscan.ini file in Notepad.
3. Remove or preface the lines in the [DenyURLSequences] section with a
semi-colon.

If you experience additional issues when you try OWA requests with Urlscan
turned on (enabled), check the Urlscan.log file for the list of requests
that are being rejected. The default location of the Urlscan.log file is:

WinDir \System32\Inetsrv\Urlscan

If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:

1. Do you get any error when you try to view attachments thru Outlook?

2. Does this issue happen on all kinds of attachment file?

3. Does this issue happen on all Exchange accounts?

4. Do you get any error when you view email without attachment thru OWA?

5. Please let me know the exact error you get.

I hope these steps will give you some help.

Thanks and have a nice day!

Sincerely,

Terence Liu,

Microsoft Online Support
Microsoft Global Technical Support Center

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| Reply-To: "Techy DuWright"
| From: "Techy DuWright"
| Subject: Attachments in OWA
| Date: Mon, 18 Feb 2008 11:15:06 -0500
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|
| This was originally placed on 2/15/2008 with Public.Outlook.general
|
| Our network is using Exchange Server 2003 SP2. Everyone is enjoying the
| experience except my COO. She is having to come in on Saturdays so she
can
| work with her attachments in her emails. When she opens her email via OWA
| at home or internally here, her attachments do not come over and instead
she
| sees "The page cannot be found error". I have checked her user account
and
| I do not see that there are any properties to set. She should have the
same
| experience as the rest of us.
|
| I want my COO to enjoy her Saturdays reading her email without visiting
the
| shop. Anybody got an idea as to what is going on?
|
|
|

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