Mobile 6 and exchange 2003

Candide Sam · Joined: 15 Oct 2007 Posts: 4

Hi
The exact error message we get is the following:
Access was denied. Chose Configure Server on the ActiveSync menu to check
your server username and password.

The support code is: 0x85010002

We have checked the server username and password many time without succes.

Can you help in debuging this error message. We need to get the phone(s)
working with mobile 6.

Thanks

Chris

Archived from group: microsoft>public>exchange>mobility

Helio Diamant - MS-MVP/Mo · Joined: 05 Aug 2007 Posts: 42

The description for the error code you have got is:

An unauthorized HTTP communication or protocol was used.
- OR -
Unable to connect to sync server due to authentication failure. Check your
connection configuration.
- OR -
Access was denied. Check your server username and password in ActiveSync
Options

The solution possibilities are:

The credentials provided to access the server are incorrect or you are not
enabled for synchronization or your password has expired. User Action:
1. On the device, go to ActiveSync, Tools, Server, verify that the server
name is correct. Click on Advanced and verify the username, password and
domain information. Please contact your administrator and make sure that you
are enabled for synchronization.

This means, it may be that your user name and password are OK but you are
not activated for Mobile Access in the server.

Helio

"Candide Sam" wrote in message @TK2MSFTNGP06.phx.gbl...
> Hi
> The exact error message we get is the following:
> Access was denied. Chose Configure Server on the ActiveSync menu to check
> your server username and password.
>
>
> The support code is: 0x85010002
>
> We have checked the server username and password many time without succes.
>
> Can you help in debuging this error message. We need to get the phone(s)
> working with mobile 6.
>
> Thanks
>
> Chris
>
>

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