Missing Sent Mail

C&G Admin · Joined: 20 Feb 2008 Posts: 1

A client using mac mail via imap connected to an Exchange 2003 server
recently has been experiencing some missing mail issues.

The user sends an email with attachment to an external user. He checks his
sent items later to make sure he sent it, and it is not in the sent items.
The server shows logs of the message being delivered to the external
recipient.
He actually composed and sent the same message again thinking the mail was
not ever sent, and that one sent fine, and showed up in his sent items.

My first thoughts were to check deleted items, and attempt to recover
delteed items via owa. Nothing found there indicating where this sent mail
went.
Second I used PFDAVAdmin to view the mailbox to see if maybe a cached
mailbox may be the culprit, to no avail.

I've tested sending mail from the client to various emails, with attachment,
and they all seem to show up in sent items. This is so sporadic I am unable
to duplicate it with consistancy.

I've also tried forwarding email to see if that may be the cause, being that
forwarded or reply emails don't go to the sent mail folder, or stay with the
original message etc.. That is not the case either.

Any ideas on what to look at next to isolate the cause?

Archived from group: microsoft>public>exchange>clients

Glenn Harm · Joined: 20 Feb 2008 Posts: 1

You might try looking in the dumpster of the send items folder. You can turn
on the dumpster in outlook with the below referenced instructions. That
would allow you to fire up outlook, select the sent items folder and go to
tools/recover deleted items from *that* folder to see if you find your
missing items.

http://support.microsoft.com/kb/246153/en-us

"C&G Admin" wrote in message @microsoft.com...
>A client using mac mail via imap connected to an Exchange 2003 server
> recently has been experiencing some missing mail issues.
>
> The user sends an email with attachment to an external user. He checks
> his
> sent items later to make sure he sent it, and it is not in the sent items.
> The server shows logs of the message being delivered to the external
> recipient.
> He actually composed and sent the same message again thinking the mail was
> not ever sent, and that one sent fine, and showed up in his sent items.
>
> My first thoughts were to check deleted items, and attempt to recover
> delteed items via owa. Nothing found there indicating where this sent
> mail
> went.
> Second I used PFDAVAdmin to view the mailbox to see if maybe a cached
> mailbox may be the culprit, to no avail.
>
> I've tested sending mail from the client to various emails, with
> attachment,
> and they all seem to show up in sent items. This is so sporadic I am
> unable
> to duplicate it with consistancy.
>
> I've also tried forwarding email to see if that may be the cause, being
> that
> forwarded or reply emails don't go to the sent mail folder, or stay with
> the
> original message etc.. That is not the case either.
>
> Any ideas on what to look at next to isolate the cause?
>

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