Message can't be seen in inbox

CraigTin · Joined: 05 Aug 2007 Posts: 7

I have a client who is unable to see messages from one (or more) senders.
I've used the tracking log to show that the messages are delivered to the
store but the client (Outlook) doesn't show the message in the in box.

Archived from group: microsoft>public>exchange2000>clients

CraigTin · Joined: 05 Aug 2007 Posts: 7

This problem may be related to the length of the senders name. I sent a test
message from telnet and the message can not be seen in the outlook inbox but
the message tracking center shows it is in the store.

This may also be a problem with exchange.

"CraigTin" wrote:

> I have a client who is unable to see messages from one (or more) senders.
> I've used the tracking log to show that the messages are delivered to the
> store but the client (Outlook) doesn't show the message in the in box.
>

Waleed Omar · Joined: 05 Aug 2007 Posts: 17

Hello,

Have you checked your Exchange AV logs, it may happen those messages being
deleted to dropped by the mail AV without notification.
Anything strange in the Application event log?

Regards,
Waleed Omar
"CraigTin" wrote in message @microsoft.com...
> This problem may be related to the length of the senders name. I sent a
> test
> message from telnet and the message can not be seen in the outlook inbox
> but
> the message tracking center shows it is in the store.
>
> This may also be a problem with exchange
>
> "CraigTin" wrote:
>
>> I have a client who is unable to see messages from one (or more) senders.
>> I've used the tracking log to show that the messages are delivered to the
>> store but the client (Outlook) doesn't show the message in the in box.
>>

CraigTin · Joined: 05 Aug 2007 Posts: 7

I can actually see the messages in the store using message tracking.

"Waleed Omar" wrote:

> Hello,
>
> Have you checked your Exchange AV logs, it may happen those messages being
> deleted to dropped by the mail AV without notification.
> Anything strange in the Application event log?
>
> Regards,
> Waleed Omar
> "CraigTin" wrote in message
> @microsoft.com...
> > This problem may be related to the length of the senders name. I sent a
> > test
> > message from telnet and the message can not be seen in the outlook inbox
> > but
> > the message tracking center shows it is in the store.
> >
> > This may also be a problem with exchange
> >
> > "CraigTin" wrote:
> >
> >> I have a client who is unable to see messages from one (or more) senders.
> >> I've used the tracking log to show that the messages are delivered to the
> >> store but the client (Outlook) doesn't show the message in the in box.
> >>
>
>
>

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