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| Author |
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GoodwinM
Joined: 06 Aug 2007
Posts: 5
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 Posted: Mon May 14, 2007 12:11 pm Post subject: Mail not delivered to external domain |
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Messages to a handful of domains fail to be delivered. The logging was
turned up via regedit to level 7. There are no events that indicate a
message was not sent, and there are no messages stuck in any queue.
The majority of messages are sent without issue, and the server can receive
messages from everyone, but a 'reply to' just vanishes. No errors, nothing
in a
queue, but the recipient never gets the sent message. No NDR report, and
tracking indicates the messages have been sent.
If I use Telnet I can send mail to the same domains that are failing via the
SMTP connector.
Any thoughts at all would be appreciated.
Archived from group: microsoft>public>exchange2000>transport |
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Leif Pedersen [MVP]
Joined: 05 Aug 2007
Posts: 193
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| Posted: Tue May 15, 2007 3:13 am Post subject: Re: Mail not delivered to external domain |
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Hi,
Try to enable SMTP logging and see if that tells you anything (on the
default SMTP server).
Leif
"GoodwinM" wrote in message @microsoft.com...
> Messages to a handful of domains fail to be delivered. The logging was
> turned up via regedit to level 7. There are no events that indicate a
> message was not sent, and there are no messages stuck in any queue.
>
> The majority of messages are sent without issue, and the server can
> receive
> messages from everyone, but a 'reply to' just vanishes. No errors,
> nothing
> in a
> queue, but the recipient never gets the sent message. No NDR report, and
> tracking indicates the messages have been sent.
>
> If I use Telnet I can send mail to the same domains that are failing via
> the
> SMTP connector.
>
> Any thoughts at all would be appreciated. |
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GoodwinM
Joined: 06 Aug 2007
Posts: 5
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| Posted: Tue May 15, 2007 3:04 pm Post subject: Re: Mail not delivered to external domain |
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I have done that, and even set the logging level to 7 - nothing.
I added all the extended attributes too, then looked at the log. Nothing to
indicate a failure.
I even used the results in the log to manually enter the same data via
Telnet. In Telnet, it worked fine, the recipient got the mail. From within
Exchange, the user did not get the mail.
"Leif Pedersen [MVP]" wrote:
> Hi,
>
> Try to enable SMTP logging and see if that tells you anything (on the
> default SMTP server).
>
> Leif
>
> "GoodwinM" wrote in message
> @microsoft.com...
> > Messages to a handful of domains fail to be delivered. The logging was
> > turned up via regedit to level 7. There are no events that indicate a
> > message was not sent, and there are no messages stuck in any queue.
> >
> > The majority of messages are sent without issue, and the server can
> > receive
> > messages from everyone, but a 'reply to' just vanishes. No errors,
> > nothing
> > in a
> > queue, but the recipient never gets the sent message. No NDR report, and
> > tracking indicates the messages have been sent.
> >
> > If I use Telnet I can send mail to the same domains that are failing via
> > the
> > SMTP connector.
> >
> > Any thoughts at all would be appreciated.
>
>
> |
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GoodwinM
Joined: 06 Aug 2007
Posts: 5
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| Posted: Tue May 15, 2007 3:23 pm Post subject: Re: Mail not delivered to external domain |
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To try to make this more clear, following are the logs, names changed to
protect the innocent:
#Software: Microsoft Internet Information Services 5.0
#Version: 1.0
this message did arrive -
16:53:01 66.75.160.141 - 220-orngca-mx-07.mgw.rr.com+ESMTP 0
16:53:01 66.75.160.141 EHLO mycompany.com 0
16:53:01 66.75.160.141 - 250-orngca-mx-07.mgw.rr.com 0
16:53:01 66.75.160.141 MAIL FROM:+SIZE=831 0
16:53:04 66.75.160.141 - 250+sender++ok 0
16:53:04 66.75.160.141 RCPT TO: 0
16:53:04 66.75.160.141 -
250+recipient++ok 0
16:53:04 66.75.160.141 DATA - 0
16:53:05 66.75.160.141 - 354+go+ahead 0
16:53:07 66.75.160.141 - 250+ok:++Message+145860228+accepted 0
16:53:07 66.75.160.141 QUIT - 0
16:53:07 66.75.160.141 - 221+orngca-mx-07.mgw.rr.com 0
this message did not arrive -
16:53:09 207.115.21.24 -
220+flpi132.sbcis.sbc.com+ESMTP+Sendmail+8.13.8+inb/8.13.8;+Mon,+14+May+2007+09:52:59+-0700 0
16:53:09 207.115.21.24 EHLO mycompany.com 0
16:53:09 207.115.21.24 -
250-flpi132.sbcis.sbc.com+Hello+mail.mycompany.com+[12.192.22.194],+pleased+to+meet+you 0
16:53:09 207.115.21.24 MAIL FROM:+SIZE=741 0
16:53:09 207.115.21.24 - 250+2.1.0+...+Sender+ok 0
16:53:09 207.115.21.24 RCPT TO: 0
16:53:09 207.115.21.24 - 250+2.1.5+...+Recipient+ok 0
16:53:09 207.115.21.24 DATA - 0
16:53:09 207.115.21.24 - 354+Enter+mail,+end+with+"."+on+a+line+by+itself 0
16:53:10 207.115.21.24 -
250+2.0.0+l4EGqxeQ001196+Message+accepted+for+delivery 0
16:53:10 207.115.21.24 QUIT - 0
16:53:10 207.115.21.24 - 221+2.0.0+flpi132.sbcis.sbc.com+closing+connection 0
Looks to me like the message should have gone, but it was never received by
the recipient. The same thing is happening, but only for some domains, most
of the thousand or so messages sent each day work just fine. |
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Leif Pedersen [MVP]
Joined: 05 Aug 2007
Posts: 193
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| Posted: Wed May 16, 2007 1:42 am Post subject: Re: Mail not delivered to external domain |
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Hi,
The logs indicates that the message was properly delivered and received by
the recipient end. Have you tried to have the administrator at the reciving
end trace the mail?
Leif
"GoodwinM" wrote in message @microsoft.com...
> To try to make this more clear, following are the logs, names changed to
> protect the innocent:
>
>
> #Software: Microsoft Internet Information Services 5.0
> #Version: 1.0
>
>
> this message did arrive -
>
> 16:53:01 66.75.160.141 - 220-orngca-mx-07.mgw.rr.com+ESMTP 0
> 16:53:01 66.75.160.141 EHLO mycompany.com 0
> 16:53:01 66.75.160.141 - 250-orngca-mx-07.mgw.rr.com 0
> 16:53:01 66.75.160.141 MAIL FROM:+SIZE=831 0
> 16:53:04 66.75.160.141 - 250+sender++ok 0
> 16:53:04 66.75.160.141 RCPT TO: 0
> 16:53:04 66.75.160.141 -
> 250+recipient++ok 0
> 16:53:04 66.75.160.141 DATA - 0
> 16:53:05 66.75.160.141 - 354+go+ahead 0
> 16:53:07 66.75.160.141 - 250+ok:++Message+145860228+accepted 0
> 16:53:07 66.75.160.141 QUIT - 0
> 16:53:07 66.75.160.141 - 221+orngca-mx-07.mgw.rr.com 0
>
>
> this message did not arrive -
>
> 16:53:09 207.115.21.24 -
> 220+flpi132.sbcis.sbc.com+ESMTP+Sendmail+8.13.8+inb/8.13.8;+Mon,+14+May+2007+09:52:59+-0700
> 0
> 16:53:09 207.115.21.24 EHLO mycompany.com 0
> 16:53:09 207.115.21.24 -
> 250-flpi132.sbcis.sbc.com+Hello+mail.mycompany.com+[12.192.22.194],+pleased+to+meet+you
> 0
> 16:53:09 207.115.21.24 MAIL FROM:+SIZE=741 0
> 16:53:09 207.115.21.24 - 250+2.1.0+...+Sender+ok 0
> 16:53:09 207.115.21.24 RCPT TO: 0
> 16:53:09 207.115.21.24 -
> 250+2.1.5+...+Recipient+ok 0
> 16:53:09 207.115.21.24 DATA - 0
> 16:53:09 207.115.21.24 - 354+Enter+mail,+end+with+"."+on+a+line+by+itself
> 0
> 16:53:10 207.115.21.24 -
> 250+2.0.0+l4EGqxeQ001196+Message+accepted+for+delivery 0
> 16:53:10 207.115.21.24 QUIT - 0
> 16:53:10 207.115.21.24 -
> 221+2.0.0+flpi132.sbcis.sbc.com+closing+connection 0
>
> Looks to me like the message should have gone, but it was never received
> by
> the recipient. The same thing is happening, but only for some domains,
> most
> of the thousand or so messages sent each day work just fine.
> |
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GoodwinM
Joined: 06 Aug 2007
Posts: 5
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| Posted: Tue May 15, 2007 5:52 pm Post subject: Re: Mail not delivered to external domain |
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That is what it looks like to me. For this particular one, it is to a single
user, not another server. There does not appear to be anything that is
blocking it at their end either. Has me confused, and I would say the user
has an issue, but I cannot find a single case where an email going through
sbc, yahoo, or hot mail has worked. Fortunately, most of these are from the
business to personal accounts, so they are not too concerned, yet! If I
enter the same information via Telnet, it is delivered. Very odd, thanks for
the reply, I will keep looking.
"Leif Pedersen [MVP]" wrote:
> Hi,
>
> The logs indicates that the message was properly delivered and received by
> the recipient end. Have you tried to have the administrator at the reciving
> end trace the mail?
>
> Leif
>
> "GoodwinM" wrote in message
> @microsoft.com...
> > To try to make this more clear, following are the logs, names changed to
> > protect the innocent:
> >
> >
> > #Software: Microsoft Internet Information Services 5.0
> > #Version: 1.0
> >
> >
> > this message did arrive -
> >
> > 16:53:01 66.75.160.141 - 220-orngca-mx-07.mgw.rr.com+ESMTP 0
> > 16:53:01 66.75.160.141 EHLO mycompany.com 0
> > 16:53:01 66.75.160.141 - 250-orngca-mx-07.mgw.rr.com 0
> > 16:53:01 66.75.160.141 MAIL FROM:+SIZE=831 0
> > 16:53:04 66.75.160.141 - 250+sender++ok 0
> > 16:53:04 66.75.160.141 RCPT TO: 0
> > 16:53:04 66.75.160.141 -
> > 250+recipient++ok 0
> > 16:53:04 66.75.160.141 DATA - 0
> > 16:53:05 66.75.160.141 - 354+go+ahead 0
> > 16:53:07 66.75.160.141 - 250+ok:++Message+145860228+accepted 0
> > 16:53:07 66.75.160.141 QUIT - 0
> > 16:53:07 66.75.160.141 - 221+orngca-mx-07.mgw.rr.com 0
> >
> >
> > this message did not arrive -
> >
> > 16:53:09 207.115.21.24 -
> > 220+flpi132.sbcis.sbc.com+ESMTP+Sendmail+8.13.8+inb/8.13.8;+Mon,+14+May+2007+09:52:59+-0700
> > 0
> > 16:53:09 207.115.21.24 EHLO mycompany.com 0
> > 16:53:09 207.115.21.24 -
> > 250-flpi132.sbcis.sbc.com+Hello+mail.mycompany.com+[12.192.22.194],+pleased+to+meet+you
> > 0
> > 16:53:09 207.115.21.24 MAIL FROM:+SIZE=741 0
> > 16:53:09 207.115.21.24 - 250+2.1.0+...+Sender+ok 0
> > 16:53:09 207.115.21.24 RCPT TO: 0
> > 16:53:09 207.115.21.24 -
> > 250+2.1.5+...+Recipient+ok 0
> > 16:53:09 207.115.21.24 DATA - 0
> > 16:53:09 207.115.21.24 - 354+Enter+mail,+end+with+"."+on+a+line+by+itself
> > 0
> > 16:53:10 207.115.21.24 -
> > 250+2.0.0+l4EGqxeQ001196+Message+accepted+for+delivery 0
> > 16:53:10 207.115.21.24 QUIT - 0
> > 16:53:10 207.115.21.24 -
> > 221+2.0.0+flpi132.sbcis.sbc.com+closing+connection 0
> >
> > Looks to me like the message should have gone, but it was never received
> > by
> > the recipient. The same thing is happening, but only for some domains,
> > most
> > of the thousand or so messages sent each day work just fine.
> >
>
>
> |
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GoodwinM
Joined: 06 Aug 2007
Posts: 5
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| Posted: Tue May 15, 2007 6:55 pm Post subject: Re: Mail not delivered to external domain |
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Well, mystery solved for at least one account -
I was able to logon, online, for this account. Seems that yahoo had
blocked a bunch of messages as SPAM, and was not delivering them to Outlook
at all. This person was not even aware that there was a web version of mail
between senders and Outlook. Now, all we have to do is educate all the
recipients about this functionality ...
"Leif Pedersen [MVP]" wrote:
> Hi,
>
> The logs indicates that the message was properly delivered and received by
> the recipient end. Have you tried to have the administrator at the reciving
> end trace the mail?
>
> Leif
>
> "GoodwinM" wrote in message
> @microsoft.com...
> > To try to make this more clear, following are the logs, names changed to
> > protect the innocent:
> >
> >
> > #Software: Microsoft Internet Information Services 5.0
> > #Version: 1.0
> >
> >
> > this message did arrive -
> >
> > 16:53:01 66.75.160.141 - 220-orngca-mx-07.mgw.rr.com+ESMTP 0
> > 16:53:01 66.75.160.141 EHLO mycompany.com 0
> > 16:53:01 66.75.160.141 - 250-orngca-mx-07.mgw.rr.com 0
> > 16:53:01 66.75.160.141 MAIL FROM:+SIZE=831 0
> > 16:53:04 66.75.160.141 - 250+sender++ok 0
> > 16:53:04 66.75.160.141 RCPT TO: 0
> > 16:53:04 66.75.160.141 -
> > 250+recipient++ok 0
> > 16:53:04 66.75.160.141 DATA - 0
> > 16:53:05 66.75.160.141 - 354+go+ahead 0
> > 16:53:07 66.75.160.141 - 250+ok:++Message+145860228+accepted 0
> > 16:53:07 66.75.160.141 QUIT - 0
> > 16:53:07 66.75.160.141 - 221+orngca-mx-07.mgw.rr.com 0
> >
> >
> > this message did not arrive -
> >
> > 16:53:09 207.115.21.24 -
> > 220+flpi132.sbcis.sbc.com+ESMTP+Sendmail+8.13.8+inb/8.13.8;+Mon,+14+May+2007+09:52:59+-0700
> > 0
> > 16:53:09 207.115.21.24 EHLO mycompany.com 0
> > 16:53:09 207.115.21.24 -
> > 250-flpi132.sbcis.sbc.com+Hello+mail.mycompany.com+[12.192.22.194],+pleased+to+meet+you
> > 0
> > 16:53:09 207.115.21.24 MAIL FROM:+SIZE=741 0
> > 16:53:09 207.115.21.24 - 250+2.1.0+...+Sender+ok 0
> > 16:53:09 207.115.21.24 RCPT TO: 0
> > 16:53:09 207.115.21.24 -
> > 250+2.1.5+...+Recipient+ok 0
> > 16:53:09 207.115.21.24 DATA - 0
> > 16:53:09 207.115.21.24 - 354+Enter+mail,+end+with+"."+on+a+line+by+itself
> > 0
> > 16:53:10 207.115.21.24 -
> > 250+2.0.0+l4EGqxeQ001196+Message+accepted+for+delivery 0
> > 16:53:10 207.115.21.24 QUIT - 0
> > 16:53:10 207.115.21.24 -
> > 221+2.0.0+flpi132.sbcis.sbc.com+closing+connection 0
> >
> > Looks to me like the message should have gone, but it was never received
> > by
> > the recipient. The same thing is happening, but only for some domains,
> > most
> > of the thousand or so messages sent each day work just fine.
> >
>
>
>
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