IM Client Offline Problem

Yvonne · Joined: 06 Aug 2007 Posts: 2

We are experiencing combinations of client IM problems:

1.Our clients periodically experience logoff problem. Some clients are
continusously switching to "appear offline". The clients did not
manually switch their status, and were continously using their
computers.

2.Sometimes a client got logoff, and is unable to immediately re-login

3.Client status is not updated. For example, UserA's PC shows himself
"online". However, everyone sees his status as "offline".

I already applied Exchange 2000 SP3, but nothing helped. I've also
searched the web, but haven't found any fix. Does anyone have a
suggestion? Thanks in advance!!!

Archived from group: microsoft>public>exchange2000>realtime>collaboration

Scott Schnoll [MS] · Joined: 05 Aug 2007 Posts: 2

Hi Yvonne,

First, see if changing the IM Messaging Time-Out period, as described in
http://support.microsoft.com/?id=297041 helps. Also, have a look at
http://support.microsoft.com/?id=318162 and see if it might apply to your
situation. See also,
http://support.microsoft.com/default.aspx?scid=kb;en-us;q318158 for
additional information, as well.

--
Scott Schnoll
Microsoft

This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

"Yvonne" wrote in message @posting.google.com...
> We are experiencing combinations of client IM problems:
>
> 1.Our clients periodically experience logoff problem. Some clients are
> continusously switching to "appear offline". The clients did not
> manually switch their status, and were continously using their
> computers.
>
> 2.Sometimes a client got logoff, and is unable to immediately re-login
>
> 3.Client status is not updated. For example, UserA's PC shows himself
> "online". However, everyone sees his status as "offline".
>
> I already applied Exchange 2000 SP3, but nothing helped. I've also
> searched the web, but haven't found any fix. Does anyone have a
> suggestion? Thanks in advance!!!

Yvonne · Joined: 06 Aug 2007 Posts: 2

Hi Scott,

Thank you for your information. I already applied SP3, and have
disabled then re-enable the client's IM feature.

I check out the 3 KB you provided, but found something really
interesting.
All 3 URLs suggest to double check the registry:

HKEY_CURRENT_USER\Software\Microsoft\Exchange\Messenger\Profiles
HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange\InstantMessaging
HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange\InstantMessaging\MaxOutstandingInboundMsgs

The problem is, I don't have the above 3 keys. More specifically, I
don't even have keys for:
HKEY_CURRENT_USER\Software\Microsoft\Exchange\Messenger
HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange\InstantMessaging

If I don't have the above keys, how did I get the IM working???

"Scott Schnoll [MS]" wrote in message news:...
> Hi Yvonne,
>
> First, see if changing the IM Messaging Time-Out period, as described in
> http://support.microsoft.com/?id=297041 helps. Also, have a look at
> http://support.microsoft.com/?id=318162 and see if it might apply to your
> situation. See also,
> http://support.microsoft.com/default.aspx?scid=kb;en-us;q318158 for
> additional information, as well.
>
> --
> Scott Schnoll
> Microsoft
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
> Please do not send email directly to this alias. This alias is for newsgroup
> purposes only.
>
>
> "Yvonne" wrote in message
> @posting.google.com...
> > We are experiencing combinations of client IM problems:
> >
> > 1.Our clients periodically experience logoff problem. Some clients are
> > continusously switching to "appear offline". The clients did not
> > manually switch their status, and were continously using their
> > computers.
> >
> > 2.Sometimes a client got logoff, and is unable to immediately re-login
> >
> > 3.Client status is not updated. For example, UserA's PC shows himself
> > "online". However, everyone sees his status as "offline".
> >
> > I already applied Exchange 2000 SP3, but nothing helped. I've also
> > searched the web, but haven't found any fix. Does anyone have a
> > suggestion? Thanks in advance!!!

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