Help with Exchange 5.5 IS

Min · Joined: 05 Aug 2007 Posts: 5

Hi all,

I appreciate if anyone could help me shed some light on the application log
error EventID: 0 Source:ESE97 Category: Performance
Description: MSExchangeIS [944] Unexpected Win32 error: 0x57..

I've been getting every second in my Exchange mail server and I start seeing
slowness across the company when clients try to open Outlook..

I want to resolve this issue before everything out of control..I couldn't
find any articles helpful regarding this issue in MSKB..

Thanks for your help..
Min

Archived from group: microsoft>public>exchange>applications

Jaclynn Hiranaka [MSFT] · Joined: 05 Aug 2007 Posts: 4

What version of store.exe are you running? Ensure that you are on the
latest builds.

--
Hope that helps.

-------------------------
Jaclynn Hiranaka
Enterprise Messaging Support

This posting is provided "AS IS" with no warranties, and confers no rights.
© 2004 Microsoft Corporation. All rights reserved.

"Min" wrote in message
news:%23ozaE1jLEHA.128@TK2MSFTNGP09.phx.gbl...
> Hi all,
>
> I appreciate if anyone could help me shed some light on the application
> log
> error EventID: 0 Source:ESE97 Category: Performance
> Description: MSExchangeIS [944] Unexpected Win32 error: 0x57..
>
> I've been getting every second in my Exchange mail server and I start
> seeing
> slowness across the company when clients try to open Outlook..
>
> I want to resolve this issue before everything out of control..I couldn't
> find any articles helpful regarding this issue in MSKB..
>
> Thanks for your help..
> Min
>
>

Min · Joined: 05 Aug 2007 Posts: 5

I'm running Exchange 5.5 SP4..
thanks for your reply..

"Jaclynn Hiranaka [MSFT]" wrote in message@TK2MSFTNGP10.phx.gbl...
> What version of store.exe are you running? Ensure that you are on the
> latest builds.
>
> --
> Hope that helps.
>
> -------------------------
> Jaclynn Hiranaka
> Enterprise Messaging Support
>
> This posting is provided "AS IS" with no warranties, and confers no
rights.
> © 2004 Microsoft Corporation. All rights reserved.
>
>
> "Min" wrote in message
> news:%23ozaE1jLEHA.128@TK2MSFTNGP09.phx.gbl...
> > Hi all,
> >
> > I appreciate if anyone could help me shed some light on the application
> > log
> > error EventID: 0 Source:ESE97 Category: Performance
> > Description: MSExchangeIS [944] Unexpected Win32 error: 0x57..
> >
> > I've been getting every second in my Exchange mail server and I start
> > seeing
> > slowness across the company when clients try to open Outlook..
> >
> > I want to resolve this issue before everything out of control..I
couldn't
> > find any articles helpful regarding this issue in MSKB..
> >
> > Thanks for your help..
> > Min
> >
> >
>
>

Jaclynn Hiranaka [MSFT] · Joined: 05 Aug 2007 Posts: 4

There are many hotfixes that came along for the store after SP4.

Specifically what version of store.exe are you running?

--
Hope that helps.

-------------------------
Jaclynn Hiranaka
Enterprise Messaging Support

This posting is provided "AS IS" with no warranties, and confers no rights.
© 2004 Microsoft Corporation. All rights reserved.

"Min" wrote in message @tk2msftngp13.phx.gbl...
> I'm running Exchange 5.5 SP4..
> thanks for your reply..
>
>
> "Jaclynn Hiranaka [MSFT]" wrote in message
> @TK2MSFTNGP10.phx.gbl...
>> What version of store.exe are you running? Ensure that you are on the
>> latest builds.
>>
>> --
>> Hope that helps.
>>
>> -------------------------
>> Jaclynn Hiranaka
>> Enterprise Messaging Support
>>
>> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>> © 2004 Microsoft Corporation. All rights reserved.
>>
>>
>> "Min" wrote in message
>> news:%23ozaE1jLEHA.128@TK2MSFTNGP09.phx.gbl...
>> > Hi all,
>> >
>> > I appreciate if anyone could help me shed some light on the application
>> > log
>> > error EventID: 0 Source:ESE97 Category: Performance
>> > Description: MSExchangeIS [944] Unexpected Win32 error: 0x57..
>> >
>> > I've been getting every second in my Exchange mail server and I start
>> > seeing
>> > slowness across the company when clients try to open Outlook..
>> >
>> > I want to resolve this issue before everything out of control..I
> couldn't
>> > find any articles helpful regarding this issue in MSKB..
>> >
>> > Thanks for your help..
>> > Min
>> >
>> >
>>
>>
>
>

Min · Joined: 05 Aug 2007 Posts: 5

I appreciate if you could tell me how to find out the version of
Store.exe...
I don't have 'filever.exe' to scan the versions..
"Jaclynn Hiranaka [MSFT]" wrote in message@TK2MSFTNGP11.phx.gbl...
> There are many hotfixes that came along for the store after SP4.
>
> Specifically what version of store.exe are you running?
>
> --
> Hope that helps.
>
> -------------------------
> Jaclynn Hiranaka
> Enterprise Messaging Support
>
> This posting is provided "AS IS" with no warranties, and confers no
rights.
> © 2004 Microsoft Corporation. All rights reserved.
>
>
> "Min" wrote in message
> @tk2msftngp13.phx.gbl...
> > I'm running Exchange 5.5 SP4..
> > thanks for your reply..
> >
> >
> > "Jaclynn Hiranaka [MSFT]" wrote in
message
> > @TK2MSFTNGP10.phx.gbl...
> >> What version of store.exe are you running? Ensure that you are on the
> >> latest builds.
> >>
> >> --
> >> Hope that helps.
> >>
> >> -------------------------
> >> Jaclynn Hiranaka
> >> Enterprise Messaging Support
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> > rights.
> >> © 2004 Microsoft Corporation. All rights reserved.
> >>
> >>
> >> "Min" wrote in message
> >> news:%23ozaE1jLEHA.128@TK2MSFTNGP09.phx.gbl...
> >> > Hi all,
> >> >
> >> > I appreciate if anyone could help me shed some light on the
application
> >> > log
> >> > error EventID: 0 Source:ESE97 Category: Performance
> >> > Description: MSExchangeIS [944] Unexpected Win32 error: 0x57..
> >> >
> >> > I've been getting every second in my Exchange mail server and I start
> >> > seeing
> >> > slowness across the company when clients try to open Outlook..
> >> >
> >> > I want to resolve this issue before everything out of control..I
> > couldn't
> >> > find any articles helpful regarding this issue in MSKB..
> >> >
> >> > Thanks for your help..
> >> > Min
> >> >
> >> >
> >>
> >>
> >
> >
>
>

Iona Wilson [MSFT] · Joined: 05 Aug 2007 Posts: 3

Browse to the exchsrvr\bin directory, and look for the file store.exe. Go
into the properties of this file and there should be a Version tab. There
should be the verison number listed (i.e. 5.5.2653.23). What does yours
say?

--
Iona Wilson
Microsoft PSS

Please do not send email directly to this alias. This alias is for
newsgroup purposes only.
**Disclaimer**
This posting is provided "AS IS" with no warranties, and confers no rights.
"Min" wrote in message
news:%23%23l5wRhMEHA.268@TK2MSFTNGP11.phx.gbl...
>I appreciate if you could tell me how to find out the version of
> Store.exe...
> I don't have 'filever.exe' to scan the versions..
> "Jaclynn Hiranaka [MSFT]" wrote in message
> @TK2MSFTNGP11.phx.gbl...
>> There are many hotfixes that came along for the store after SP4.
>>
>> Specifically what version of store.exe are you running?
>>
>> --
>> Hope that helps.
>>
>> -------------------------
>> Jaclynn Hiranaka
>> Enterprise Messaging Support
>>
>> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>> © 2004 Microsoft Corporation. All rights reserved.
>>
>>
>> "Min" wrote in message
>> @tk2msftngp13.phx.gbl...
>> > I'm running Exchange 5.5 SP4..
>> > thanks for your reply..
>> >
>> >
>> > "Jaclynn Hiranaka [MSFT]" wrote in
> message
>> > @TK2MSFTNGP10.phx.gbl...
>> >> What version of store.exe are you running? Ensure that you are on the
>> >> latest builds.
>> >>
>> >> --
>> >> Hope that helps.
>> >>
>> >> -------------------------
>> >> Jaclynn Hiranaka
>> >> Enterprise Messaging Support
>> >>
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> > rights.
>> >> © 2004 Microsoft Corporation. All rights reserved.
>> >>
>> >>
>> >> "Min" wrote in message
>> >> news:%23ozaE1jLEHA.128@TK2MSFTNGP09.phx.gbl...
>> >> > Hi all,
>> >> >
>> >> > I appreciate if anyone could help me shed some light on the
> application
>> >> > log
>> >> > error EventID: 0 Source:ESE97 Category: Performance
>> >> > Description: MSExchangeIS [944] Unexpected Win32 error: 0x57..
>> >> >
>> >> > I've been getting every second in my Exchange mail server and I
>> >> > start
>> >> > seeing
>> >> > slowness across the company when clients try to open Outlook..
>> >> >
>> >> > I want to resolve this issue before everything out of control..I
>> > couldn't
>> >> > find any articles helpful regarding this issue in MSKB..
>> >> >
>> >> > Thanks for your help..
>> >> > Min
>> >> >
>> >> >
>> >>
>> >>
>> >
>> >
>>
>>
>
>

Min · Joined: 05 Aug 2007 Posts: 5

5.5.2653.23

Thanks..

"Jaclynn Hiranaka [MSFT]" wrote in message@TK2MSFTNGP11.phx.gbl...
> There are many hotfixes that came along for the store after SP4.
>
> Specifically what version of store.exe are you running?
>
> --
> Hope that helps.
>
> -------------------------
> Jaclynn Hiranaka
> Enterprise Messaging Support
>
> This posting is provided "AS IS" with no warranties, and confers no
rights.
> © 2004 Microsoft Corporation. All rights reserved.
>
>
> "Min" wrote in message
> @tk2msftngp13.phx.gbl...
> > I'm running Exchange 5.5 SP4..
> > thanks for your reply..
> >
> >
> > "Jaclynn Hiranaka [MSFT]" wrote in
message
> > @TK2MSFTNGP10.phx.gbl...
> >> What version of store.exe are you running? Ensure that you are on the
> >> latest builds.
> >>
> >> --
> >> Hope that helps.
> >>
> >> -------------------------
> >> Jaclynn Hiranaka
> >> Enterprise Messaging Support
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> > rights.
> >> © 2004 Microsoft Corporation. All rights reserved.
> >>
> >>
> >> "Min" wrote in message
> >> news:%23ozaE1jLEHA.128@TK2MSFTNGP09.phx.gbl...
> >> > Hi all,
> >> >
> >> > I appreciate if anyone could help me shed some light on the
application
> >> > log
> >> > error EventID: 0 Source:ESE97 Category: Performance
> >> > Description: MSExchangeIS [944] Unexpected Win32 error: 0x57..
> >> >
> >> > I've been getting every second in my Exchange mail server and I start
> >> > seeing
> >> > slowness across the company when clients try to open Outlook..
> >> >
> >> > I want to resolve this issue before everything out of control..I
> > couldn't
> >> > find any articles helpful regarding this issue in MSKB..
> >> >
> >> > Thanks for your help..
> >> > Min
> >> >
> >> >
> >>
> >>
> >
> >
>
>

Iona Wilson [MSFT] · Joined: 05 Aug 2007 Posts: 3

OK - there are some later versions of the Information Store executable
(store.exe) that you'll want to install. You have SP4, so that's not bad,
but you'll want to get up to date.

The link below will take you directly to our latest version that we suggest
you download and install on the server. It will stop services while
installing so users will be without mail for a little bit until it's done.

http://www.microsoft.com/downloads/details.aspx?FamilyID=9EA49782-26B4-470E-950C-3CDCFDC27211&displaylang=en

If you can't get to that site you can do the following:

Go to http://microsoft.com/exchange
Click on Most Popular Downloads link
Click on Exchange Server 5.5
Click on Exchange 5.5 Information Store Patch 2657.74 and download to
install.

Hope that helps!
-Iona

--
Iona Wilson
Microsoft PSS

Please do not send email directly to this alias. This alias is for
newsgroup purposes only.
**Disclaimer**
This posting is provided "AS IS" with no warranties, and confers no rights.
"Min" wrote in message %23CYIiMEHA.2532@TK2MSFTNGP10.phx.gbl...
> 5.5.2653.23
>
> Thanks..
>
> "Jaclynn Hiranaka [MSFT]" wrote in message
> @TK2MSFTNGP11.phx.gbl...
>> There are many hotfixes that came along for the store after SP4.
>>
>> Specifically what version of store.exe are you running?
>>
>> --
>> Hope that helps.
>>
>> -------------------------
>> Jaclynn Hiranaka
>> Enterprise Messaging Support
>>
>> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>> © 2004 Microsoft Corporation. All rights reserved.
>>
>>
>> "Min" wrote in message
>> @tk2msftngp13.phx.gbl...
>> > I'm running Exchange 5.5 SP4..
>> > thanks for your reply..
>> >
>> >
>> > "Jaclynn Hiranaka [MSFT]" wrote in
> message
>> > @TK2MSFTNGP10.phx.gbl...
>> >> What version of store.exe are you running? Ensure that you are on the
>> >> latest builds.
>> >>
>> >> --
>> >> Hope that helps.
>> >>
>> >> -------------------------
>> >> Jaclynn Hiranaka
>> >> Enterprise Messaging Support
>> >>
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> > rights.
>> >> © 2004 Microsoft Corporation. All rights reserved.
>> >>
>> >>
>> >> "Min" wrote in message
>> >> news:%23ozaE1jLEHA.128@TK2MSFTNGP09.phx.gbl...
>> >> > Hi all,
>> >> >
>> >> > I appreciate if anyone could help me shed some light on the
> application
>> >> > log
>> >> > error EventID: 0 Source:ESE97 Category: Performance
>> >> > Description: MSExchangeIS [944] Unexpected Win32 error: 0x57..
>> >> >
>> >> > I've been getting every second in my Exchange mail server and I
>> >> > start
>> >> > seeing
>> >> > slowness across the company when clients try to open Outlook..
>> >> >
>> >> > I want to resolve this issue before everything out of control..I
>> > couldn't
>> >> > find any articles helpful regarding this issue in MSKB..
>> >> >
>> >> > Thanks for your help..
>> >> > Min
>> >> >
>> >> >
>> >>
>> >>
>> >
>> >
>>
>>
>
>

Min · Joined: 05 Aug 2007 Posts: 5

Hi Iona,

thanks for your input..
but you didn't explain how it related to the event error message..
Is it because of I didn't have the latest hotfixes in my Exchange?
What does this error message say?
Why didn't I have the problem before?
What triggered that event error?

I appreciate if you could answer me..

Thanks..
Have a nice day..
"Iona Wilson [MSFT]" wrote in message
news:%23hCcbmqMEHA.1348@TK2MSFTNGP12.phx.gbl...
> OK - there are some later versions of the Information Store executable
> (store.exe) that you'll want to install. You have SP4, so that's not bad,
> but you'll want to get up to date.
>
> The link below will take you directly to our latest version that we
suggest
> you download and install on the server. It will stop services while
> installing so users will be without mail for a little bit until it's done.
>
>
http://www.microsoft.com/downloads/details.aspx?FamilyID=9EA49782-26B4-470E-950C-3CDCFDC27211&displaylang=en
>
> If you can't get to that site you can do the following:
>
> Go to http://microsoft.com/exchange
> Click on Most Popular Downloads link
> Click on Exchange Server 5.5
> Click on Exchange 5.5 Information Store Patch 2657.74 and download to
> install.
>
> Hope that helps!
> -Iona
>
> --
> Iona Wilson
> Microsoft PSS
>
> Please do not send email directly to this alias. This alias is for
> newsgroup purposes only.
> **Disclaimer**
> This posting is provided "AS IS" with no warranties, and confers no
rights.
> "Min" wrote in message
> %23CYIiMEHA.2532@TK2MSFTNGP10.phx.gbl...
> > 5.5.2653.23
> >
> > Thanks..
> >
> > "Jaclynn Hiranaka [MSFT]" wrote in
message
> > @TK2MSFTNGP11.phx.gbl...
> >> There are many hotfixes that came along for the store after SP4.
> >>
> >> Specifically what version of store.exe are you running?
> >>
> >> --
> >> Hope that helps.
> >>
> >> -------------------------
> >> Jaclynn Hiranaka
> >> Enterprise Messaging Support
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> > rights.
> >> © 2004 Microsoft Corporation. All rights reserved.
> >>
> >>
> >> "Min" wrote in message
> >> @tk2msftngp13.phx.gbl...
> >> > I'm running Exchange 5.5 SP4..
> >> > thanks for your reply..
> >> >
> >> >
> >> > "Jaclynn Hiranaka [MSFT]" wrote in
> > message
> >> > @TK2MSFTNGP10.phx.gbl...
> >> >> What version of store.exe are you running? Ensure that you are on
the
> >> >> latest builds.
> >> >>
> >> >> --
> >> >> Hope that helps.
> >> >>
> >> >> -------------------------
> >> >> Jaclynn Hiranaka
> >> >> Enterprise Messaging Support
> >> >>
> >> >> This posting is provided "AS IS" with no warranties, and confers no
> >> > rights.
> >> >> © 2004 Microsoft Corporation. All rights reserved.
> >> >>
> >> >>
> >> >> "Min" wrote in message
> >> >> news:%23ozaE1jLEHA.128@TK2MSFTNGP09.phx.gbl...
> >> >> > Hi all,
> >> >> >
> >> >> > I appreciate if anyone could help me shed some light on the
> > application
> >> >> > log
> >> >> > error EventID: 0 Source:ESE97 Category: Performance
> >> >> > Description: MSExchangeIS [944] Unexpected Win32 error: 0x57..
> >> >> >
> >> >> > I've been getting every second in my Exchange mail server and I
> >> >> > start
> >> >> > seeing
> >> >> > slowness across the company when clients try to open Outlook..
> >> >> >
> >> >> > I want to resolve this issue before everything out of control..I
> >> > couldn't
> >> >> > find any articles helpful regarding this issue in MSKB..
> >> >> >
> >> >> > Thanks for your help..
> >> >> > Min
> >> >> >
> >> >> >
> >> >>
> >> >>
> >> >
> >> >
> >>
> >>
> >
> >
>
>

Iona Wilson [MSFT] · Joined: 05 Aug 2007 Posts: 3

I haven't been able to find the exact error, but what I've found close to it
deals with performance issues of the server, in particular to store.exe.
There are patches later than what you have that do address such, and so I
believe that is why Jaclynn suggested to get to the latest version.

--
Iona Wilson
Microsoft PSS

Please do not send email directly to this alias. This alias is for
newsgroup purposes only.
**Disclaimer**
This posting is provided "AS IS" with no warranties, and confers no rights.
"Min" wrote in message
news:%23g$6mp5MEHA.1644@TK2MSFTNGP09.phx.gbl...
> Hi Iona,
>
> thanks for your input..
> but you didn't explain how it related to the event error message..
> Is it because of I didn't have the latest hotfixes in my Exchange?
> What does this error message say?
> Why didn't I have the problem before?
> What triggered that event error?
>
> I appreciate if you could answer me..
>
> Thanks..
> Have a nice day..
> "Iona Wilson [MSFT]" wrote in message
> news:%23hCcbmqMEHA.1348@TK2MSFTNGP12.phx.gbl...
>> OK - there are some later versions of the Information Store executable
>> (store.exe) that you'll want to install. You have SP4, so that's not
>> bad,
>> but you'll want to get up to date.
>>
>> The link below will take you directly to our latest version that we
> suggest
>> you download and install on the server. It will stop services while
>> installing so users will be without mail for a little bit until it's
>> done.
>>
>>
> http://www.microsoft.com/downloads/details.aspx?FamilyID=9EA49782-26B4-470E-950C-3CDCFDC27211&displaylang=en
>>
>> If you can't get to that site you can do the following:
>>
>> Go to http://microsoft.com/exchange
>> Click on Most Popular Downloads link
>> Click on Exchange Server 5.5
>> Click on Exchange 5.5 Information Store Patch 2657.74 and download to
>> install.
>>
>> Hope that helps!
>> -Iona
>>
>> --
>> Iona Wilson
>> Microsoft PSS
>>
>> Please do not send email directly to this alias. This alias is for
>> newsgroup purposes only.
>> **Disclaimer**
>> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>> "Min" wrote in message
>> %23CYIiMEHA.2532@TK2MSFTNGP10.phx.gbl...
>> > 5.5.2653.23
>> >
>> > Thanks..
>> >
>> > "Jaclynn Hiranaka [MSFT]" wrote in
> message
>> > @TK2MSFTNGP11.phx.gbl...
>> >> There are many hotfixes that came along for the store after SP4.
>> >>
>> >> Specifically what version of store.exe are you running?
>> >>
>> >> --
>> >> Hope that helps.
>> >>
>> >> -------------------------
>> >> Jaclynn Hiranaka
>> >> Enterprise Messaging Support
>> >>
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> > rights.
>> >> © 2004 Microsoft Corporation. All rights reserved.
>> >>
>> >>
>> >> "Min" wrote in message
>> >> @tk2msftngp13.phx.gbl...
>> >> > I'm running Exchange 5.5 SP4..
>> >> > thanks for your reply..
>> >> >
>> >> >
>> >> > "Jaclynn Hiranaka [MSFT]" wrote in
>> > message
>> >> > @TK2MSFTNGP10.phx.gbl...
>> >> >> What version of store.exe are you running? Ensure that you are on
> the
>> >> >> latest builds.
>> >> >>
>> >> >> --
>> >> >> Hope that helps.
>> >> >>
>> >> >> -------------------------
>> >> >> Jaclynn Hiranaka
>> >> >> Enterprise Messaging Support
>> >> >>
>> >> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> > rights.
>> >> >> © 2004 Microsoft Corporation. All rights reserved.
>> >> >>
>> >> >>
>> >> >> "Min" wrote in message
>> >> >> news:%23ozaE1jLEHA.128@TK2MSFTNGP09.phx.gbl...
>> >> >> > Hi all,
>> >> >> >
>> >> >> > I appreciate if anyone could help me shed some light on the
>> > application
>> >> >> > log
>> >> >> > error EventID: 0 Source:ESE97 Category: Performance
>> >> >> > Description: MSExchangeIS [944] Unexpected Win32 error: 0x57..
>> >> >> >
>> >> >> > I've been getting every second in my Exchange mail server and I
>> >> >> > start
>> >> >> > seeing
>> >> >> > slowness across the company when clients try to open Outlook..
>> >> >> >
>> >> >> > I want to resolve this issue before everything out of control..I
>> >> > couldn't
>> >> >> > find any articles helpful regarding this issue in MSKB..
>> >> >> >
>> >> >> > Thanks for your help..
>> >> >> > Min
>> >> >> >
>> >> >> >
>> >> >>
>> >> >>
>> >> >
>> >> >
>> >>
>> >>
>> >
>> >
>>
>>
>
>