HELP!! New Profile created DELETED PST file while updating f

binarydaddy · Joined: 14 Feb 2008 Posts: 5

SUBJECT: HELP!! New Profile created DELETED PST file while updating from
Exchange 2003 (Outlook 2003)!!

Please HELP ASAP!

Tried another thread earlier, but led a different direction.

A client of mine was having problems connecting to Exchange 2003 from
Outlook 2003. Found out she should create new profile under Mail in Control
Panel in Windows XP. After creating the profile, she created a new PST file
instead of letting Exchange create the mailbox by default. Within 5 minutes
of starting and relaizing her mistake...she cancelled the update, closed
Outlook and deleted the PST file to allow Outlook and Exchange to continue
updating properly.

This was Tuesday morning...

She restarted Outlook and let it continue to complete the proper update from
beginning. She left for a trip in the middle thinking it would finish ok.
When she got back yesterday morning, her email from Tuesday when she started
the PST file creation...all the way back 1 week (about 50 emails) to midday
2/5/08 were gone!!

She then called me to fix the problem from there. It is now 1:35am on
Thursday and I have been remotely connected to both her workstation and the
server trying to find this missing pst file.

My previous expereinces tell me that an exchange mailbox saves everything on
the server...a pst file pushes mail off the server to the local machine by
default. If she did that by accident and restarted the update after deleting
the 5 minute PST creation...that to me is where the 1 week of email went to.

My question (need answer faster than ever before): I have attempted to do a
system restore on her workstation and also check the server backups with no
luck (the server backups were not pointing to a Recovery Store Group)...with
no avail. Is there a third party piece that I am overlooking that can find
that deleted PST file on her workstation in order to recover the week of lost
mail? It was created and removed from the Mail settings on Control Panel
through the Profile Properties. If it was deleted there...it would not go to
the recycle bin.

If the email is lost...I am done for because the customer ALWAYS blames the
tech even though she admitted she touched it first. PLEASE HELP ME!!! Sad

--
Thanks,

Binarydaddy
IT Consultant
Northwest Ohio

Archived from group: microsoft>public>exchange>misc

M3 PostMasters · Joined: 28 Jan 2008 Posts: 51

You'll need to use a data recovery utility. I've used R-Studio data rocovery
(http://www.data-recovery-software.net/) in the past with good success.

--
Richard Rodgers
M3 PostMasters
M3PostMasters@nospam.m3tg.com
M3 Technology Group
www.m3tg.com

"binarydaddy" wrote in message @microsoft.com...
> SUBJECT: HELP!! New Profile created DELETED PST file while updating from
> Exchange 2003 (Outlook 2003)!!
>
> Please HELP ASAP!
>
> Tried another thread earlier, but led a different direction.
>
> A client of mine was having problems connecting to Exchange 2003 from
> Outlook 2003. Found out she should create new profile under Mail in
> Control
> Panel in Windows XP. After creating the profile, she created a new PST
> file
> instead of letting Exchange create the mailbox by default. Within 5
> minutes
> of starting and relaizing her mistake...she cancelled the update, closed
> Outlook and deleted the PST file to allow Outlook and Exchange to continue
> updating properly.
>
> This was Tuesday morning...
>
> She restarted Outlook and let it continue to complete the proper update
> from
> beginning. She left for a trip in the middle thinking it would finish ok.
> When she got back yesterday morning, her email from Tuesday when she
> started
> the PST file creation...all the way back 1 week (about 50 emails) to
> midday
> 2/5/08 were gone!!
>
> She then called me to fix the problem from there. It is now 1:35am on
> Thursday and I have been remotely connected to both her workstation and
> the
> server trying to find this missing pst file.
>
> My previous expereinces tell me that an exchange mailbox saves everything
> on
> the server...a pst file pushes mail off the server to the local machine by
> default. If she did that by accident and restarted the update after
> deleting
> the 5 minute PST creation...that to me is where the 1 week of email went
> to.
>
> My question (need answer faster than ever before): I have attempted to do
> a
> system restore on her workstation and also check the server backups with
> no
> luck (the server backups were not pointing to a Recovery Store
> Group)...with
> no avail. Is there a third party piece that I am overlooking that can
> find
> that deleted PST file on her workstation in order to recover the week of
> lost
> mail? It was created and removed from the Mail settings on Control Panel
> through the Profile Properties. If it was deleted there...it would not go
> to
> the recycle bin.
>
> If the email is lost...I am done for because the customer ALWAYS blames
> the
> tech even though she admitted she touched it first. PLEASE HELP ME!!! Sad

> --
> Thanks,
>
> Binarydaddy
> IT Consultant
> Northwest Ohio

binarydaddy · Joined: 14 Feb 2008 Posts: 5

Richard,

Thanks for the link. One other thing I noticed today is that I found the
missing pst file. But it appeared to have a last modified date of one day
after the email was lost to this file from Exchange. When I opened the file
in Outlook, it had the Folder Tree intact...but the emails that I confirmed
were in that file are now gone. I suspect that Outlook tried to open it
after the fact and didnt succeed.

My question to you is...if the file was modified after the email was
deleted, are thgey any positive indications that this application will be
able to recover the previously modified version of that file??? Or should I
start preparing the legal papers now?!?

Thanks for the info!
--
Thanks,

Binarydaddy
IT Consultant
Northwest Ohio

"M3 PostMasters" wrote:

> You'll need to use a data recovery utility. I've used R-Studio data rocovery
> (http://www.data-recovery-software.net/) in the past with good success.
>
> --
> Richard Rodgers
> M3 PostMasters
> M3PostMasters@nospam.m3tg.com
> M3 Technology Group
> www.m3tg.com
>
>
>
> "binarydaddy" wrote in message
> @microsoft.com...
> > SUBJECT: HELP!! New Profile created DELETED PST file while updating from
> > Exchange 2003 (Outlook 2003)!!
> >
> > Please HELP ASAP!
> >
> > Tried another thread earlier, but led a different direction.
> >
> > A client of mine was having problems connecting to Exchange 2003 from
> > Outlook 2003. Found out she should create new profile under Mail in
> > Control
> > Panel in Windows XP. After creating the profile, she created a new PST
> > file
> > instead of letting Exchange create the mailbox by default. Within 5
> > minutes
> > of starting and relaizing her mistake...she cancelled the update, closed
> > Outlook and deleted the PST file to allow Outlook and Exchange to continue
> > updating properly.
> >
> > This was Tuesday morning...
> >
> > She restarted Outlook and let it continue to complete the proper update
> > from
> > beginning. She left for a trip in the middle thinking it would finish ok.
> > When she got back yesterday morning, her email from Tuesday when she
> > started
> > the PST file creation...all the way back 1 week (about 50 emails) to
> > midday
> > 2/5/08 were gone!!
> >
> > She then called me to fix the problem from there. It is now 1:35am on
> > Thursday and I have been remotely connected to both her workstation and
> > the
> > server trying to find this missing pst file.
> >
> > My previous expereinces tell me that an exchange mailbox saves everything
> > on
> > the server...a pst file pushes mail off the server to the local machine by
> > default. If she did that by accident and restarted the update after
> > deleting
> > the 5 minute PST creation...that to me is where the 1 week of email went
> > to.
> >
> > My question (need answer faster than ever before): I have attempted to do
> > a
> > system restore on her workstation and also check the server backups with
> > no
> > luck (the server backups were not pointing to a Recovery Store
> > Group)...with
> > no avail. Is there a third party piece that I am overlooking that can
> > find
> > that deleted PST file on her workstation in order to recover the week of
> > lost
> > mail? It was created and removed from the Mail settings on Control Panel
> > through the Profile Properties. If it was deleted there...it would not go
> > to
> > the recycle bin.
> >
> > If the email is lost...I am done for because the customer ALWAYS blames
> > the
> > tech even though she admitted she touched it first. PLEASE HELP ME!!! Sad

> > --
> > Thanks,
> >
> > Binarydaddy
> > IT Consultant
> > Northwest Ohio
>
>
>

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