Exchange IM - NEW USERS can't log in

Robert · Joined: 06 Aug 2007 Posts: 1

I've been having a problem with newly created users in
the past month - They can't log into Exchange Messenger.
If I sit down at a new computer, log in with my account,
I have no problems. When I then log the new user in to
the same PC, they get the "your username or password does
not match the name of the person logged into this
computer" and the prompt for email address, username,
password, and domain.
I copied an existing user, who can log in to MSN
Messenger. I then waited 24 hours for the email address
to be created by the Exchange policy (I had the time, why
not wait extra?), then I enabled Exchange IM for the new
user.
Even though everyone else works, I've checked my DNS
entries thoroughly. I've also checked the mailbox
permissions for the new account against the original, and
I've verified that the new users are in the local users
group on the exchange server (they're all "Domain Users")
to verify they had access to read the IM DLL
in /exchsrvr/bin
I thought it might be a licesensing issue, so I went
through and revoked the licenses of all the users who
have left the company in the last 3 months (since my last
revocation spree), but that hasn't helped.

Recap:
It's not new computers, it's new users.
I don't use roaming profiles - new user, new profile:
fail. Old user, new profile: works.

Thanks.
Rob
RAuch_at_total_net_solutions.net

Archived from group: microsoft>public>exchange2000>realtime>collaboration

Royal Hatch · Joined: 06 Aug 2007 Posts: 2

I am having a similar problem. Using Windows Messanger
5.0 and Exchange 2000 with SP3. I recently loaded Instant
Messaging Server on an Exchange 2000 Server that did not
previously have the application and reaplied the SP3
update. I then followed the instructions on all available
material to set up the server on the DNS, checked for
proxies and firewalls (none), updated Internet Explorer,
set the user access rights and enabled IM for the user,
reloaded the sevices and rebooted the machine, loaded
Windows Messanger on the server and attempted to log on
using the user account. Then I activated my account and
logged onto a client computer and got the same responce.
No matter what I try (my email, my email with *im.*
appended, caps no caps, domain with im or www or .com) I
get the same popup: Exchange Instant Messaging Sign-in
Failure
The e-mail address does not match the user name and
password of the person logged in to this computer. Make
sure you provide the correct user name, password and
domain for the e-mail address.
I have searched every Knowledge Base that I can find and
nothing refers to this problem.
Is there a fix for this specific problem?

>-----Original Message-----
>I've been having a problem with newly created users in
>the past month - They can't log into Exchange Messenger.
>If I sit down at a new computer, log in with my account,
>I have no problems. When I then log the new user in to
>the same PC, they get the "your username or password does
>not match the name of the person logged into this
>computer" and the prompt for email address, username,
>password, and domain.
>I copied an existing user, who can log in to MSN
>Messenger. I then waited 24 hours for the email address
>to be created by the Exchange policy (I had the time, why
>not wait extra?), then I enabled Exchange IM for the new
>user.
>Even though everyone else works, I've checked my DNS
>entries thoroughly. I've also checked the mailbox
>permissions for the new account against the original, and
>I've verified that the new users are in the local users
>group on the exchange server (they're all "Domain Users")
>to verify they had access to read the IM DLL
>in /exchsrvr/bin
>I thought it might be a licesensing issue, so I went
>through and revoked the licenses of all the users who
>have left the company in the last 3 months (since my last
>revocation spree), but that hasn't helped.
>
>Recap:
>It's not new computers, it's new users.
>I don't use roaming profiles - new user, new profile:
>fail. Old user, new profile: works.
>
>Thanks.
>Rob
>RAuch_at_total_net_solutions.net
>.
>

Royal Hatch · Joined: 06 Aug 2007 Posts: 2

New info:
I found the exchange SP3a and installed it, then went back
and redid all the installation procedures as laid out in
the Microsoft Exchange 2000 Instant Messaging Setup .pdf.

I am still getting the following message: "Signing in to
Microsoft Exchange Instant Messaging failed because the
password is incorrect or the sign-in name does not exist.
Cehck your sign-in name and password and try again."

When I click retry I am asked for e-mail, user name,
password, and domain. I enter all correct information and
get the same response.

The users are all established users and new user accounts
get the same response. The response shows up on computers
with the same user logged in as is trying to get on WM.
The response shows up on the server when I attempt a IM
login from that computer.

This is a new installation of IM for exchange 2000.
Exchange 2k, IM server, and webserver are all the same
machine so the port is open and nothing has been done to
the firewall. im. host was added to www. host.

What have I missed?
is there an import to IM from Exchange so that it will
recognize the email addresses?

>-----Original Message-----
>I am having a similar problem. Using Windows Messanger
>5.0 and Exchange 2000 with SP3. I recently loaded
Instant
>Messaging Server on an Exchange 2000 Server that did not
>previously have the application and reaplied the SP3
>update. I then followed the instructions on all
available
>material to set up the server on the DNS, checked for
>proxies and firewalls (none), updated Internet Explorer,
>set the user access rights and enabled IM for the user,
>reloaded the sevices and rebooted the machine, loaded
>Windows Messanger on the server and attempted to log on
>using the user account. Then I activated my account and
>logged onto a client computer and got the same responce.
>No matter what I try (my email, my email with *im.*
>appended, caps no caps, domain with im or www or .com) I
>get the same popup: Exchange Instant Messaging Sign-in
>Failure
>The e-mail address does not match the user name and
>password of the person logged in to this computer. Make
>sure you provide the correct user name, password and
>domain for the e-mail address.
>I have searched every Knowledge Base that I can find and
>nothing refers to this problem.
>Is there a fix for this specific problem?
>
>
>>-----Original Message-----
>>I've been having a problem with newly created users in
>>the past month - They can't log into Exchange
Messenger.
>>If I sit down at a new computer, log in with my account,
>>I have no problems. When I then log the new user in to
>>the same PC, they get the "your username or password
does
>>not match the name of the person logged into this
>>computer" and the prompt for email address, username,
>>password, and domain.
>>I copied an existing user, who can log in to MSN
>>Messenger. I then waited 24 hours for the email address
>>to be created by the Exchange policy (I had the time,
why
>>not wait extra?), then I enabled Exchange IM for the new
>>user.
>>Even though everyone else works, I've checked my DNS
>>entries thoroughly. I've also checked the mailbox
>>permissions for the new account against the original,
and
>>I've verified that the new users are in the local users
>>group on the exchange server (they're all "Domain
Users")
>>to verify they had access to read the IM DLL
>>in /exchsrvr/bin
>>I thought it might be a licesensing issue, so I went
>>through and revoked the licenses of all the users who
>>have left the company in the last 3 months (since my
last
>>revocation spree), but that hasn't helped.
>>
>>Recap:
>>It's not new computers, it's new users.
>>I don't use roaming profiles - new user, new profile:
>>fail. Old user, new profile: works.
>>
>>Thanks.
>>Rob
>>RAuch_at_total_net_solutions.net
>>.
>>
>.
>

anonymous · Joined: 05 Aug 2007 Posts: 30

One more:
As T. Kim below did I turned on reversable encription and
no change.
>-----Original Message-----
>New info:
>I found the exchange SP3a and installed it, then went
back
>and redid all the installation procedures as laid out in
>the Microsoft Exchange 2000 Instant Messaging Setup .pdf.
>
>I am still getting the following message: "Signing in to
>Microsoft Exchange Instant Messaging failed because the
>password is incorrect or the sign-in name does not exist.
>Cehck your sign-in name and password and try again."
>
>When I click retry I am asked for e-mail, user name,
>password, and domain. I enter all correct information
and
>get the same response.
>
>The users are all established users and new user accounts
>get the same response. The response shows up on
computers
>with the same user logged in as is trying to get on WM.
>The response shows up on the server when I attempt a IM
>login from that computer.
>
>This is a new installation of IM for exchange 2000.
>Exchange 2k, IM server, and webserver are all the same
>machine so the port is open and nothing has been done to
>the firewall. im. host was added to www. host.
>
>What have I missed?
>is there an import to IM from Exchange so that it will
>recognize the email addresses?
>
>
>>-----Original Message-----
>>I am having a similar problem. Using Windows Messanger
>>5.0 and Exchange 2000 with SP3. I recently loaded
>Instant
>>Messaging Server on an Exchange 2000 Server that did not
>>previously have the application and reaplied the SP3
>>update. I then followed the instructions on all
>available
>>material to set up the server on the DNS, checked for
>>proxies and firewalls (none), updated Internet Explorer,
>>set the user access rights and enabled IM for the user,
>>reloaded the sevices and rebooted the machine, loaded
>>Windows Messanger on the server and attempted to log on
>>using the user account. Then I activated my account and
>>logged onto a client computer and got the same responce.
>>No matter what I try (my email, my email with *im.*
>>appended, caps no caps, domain with im or www or .com) I
>>get the same popup: Exchange Instant Messaging Sign-in
>>Failure
>>The e-mail address does not match the user name and
>>password of the person logged in to this computer. Make
>>sure you provide the correct user name, password and
>>domain for the e-mail address.
>>I have searched every Knowledge Base that I can find and
>>nothing refers to this problem.
>>Is there a fix for this specific problem?
>>
>>
>>>-----Original Message-----
>>>I've been having a problem with newly created users in
>>>the past month - They can't log into Exchange
>Messenger.
>>>If I sit down at a new computer, log in with my
account,
>>>I have no problems. When I then log the new user in to
>>>the same PC, they get the "your username or password
>does
>>>not match the name of the person logged into this
>>>computer" and the prompt for email address, username,
>>>password, and domain.
>>>I copied an existing user, who can log in to MSN
>>>Messenger. I then waited 24 hours for the email
address
>>>to be created by the Exchange policy (I had the time,
>why
>>>not wait extra?), then I enabled Exchange IM for the
new
>>>user.
>>>Even though everyone else works, I've checked my DNS
>>>entries thoroughly. I've also checked the mailbox
>>>permissions for the new account against the original,
>and
>>>I've verified that the new users are in the local users
>>>group on the exchange server (they're all "Domain
>Users")
>>>to verify they had access to read the IM DLL
>>>in /exchsrvr/bin
>>>I thought it might be a licesensing issue, so I went
>>>through and revoked the licenses of all the users who
>>>have left the company in the last 3 months (since my
>last
>>>revocation spree), but that hasn't helped.
>>>
>>>Recap:
>>>It's not new computers, it's new users.
>>>I don't use roaming profiles - new user, new profile:
>>>fail. Old user, new profile: works.
>>>
>>>Thanks.
>>>Rob
>>>RAuch_at_total_net_solutions.net
>>>.
>>>
>>.
>>
>.
>

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