Can't empty Deleted Items folder in OWA

Jeffrey · Joined: 05 Aug 2007 Posts: 4

We have two users who cannot empty the Deleted Items folder in OWA.
They receive "An error occurred while trying to empty the Deleted Items
folder.", in both Firefox and Windows IE 7.0 clients.

The Deleted Items can be deleted individually, but the icon to empty the
Deleted Items folder causes the error, even if the folder is empty. We're
Exchange 2000 SP4.

Thank you for any assistance.

Archived from group: microsoft>public>exchange2000>clients

Lanwench [MVP - Exchange] · Joined: 05 Aug 2007 Posts: 875

Jeffrey wrote:
> We have two users who cannot empty the Deleted Items folder in OWA.
> They receive "An error occurred while trying to empty the Deleted
> Items folder.", in both Firefox and Windows IE 7.0 clients.
>
> The Deleted Items can be deleted individually, but the icon to empty
> the Deleted Items folder causes the error, even if the folder is
> empty. We're Exchange 2000 SP4.
>
> Thank you for any assistance.

What about in IE6?

Jeffrey · Joined: 05 Aug 2007 Posts: 4

I just tested IE6 and it shows the same problem.

Most of our users/mailboxes can Empty the Deleted Items folder properly.

"Lanwench [MVP - Exchange]" wrote:

> Jeffrey wrote:
> > We have two users who cannot empty the Deleted Items folder in OWA.
> > They receive "An error occurred while trying to empty the Deleted
> > Items folder.", in both Firefox and Windows IE 7.0 clients.
> >
> > The Deleted Items can be deleted individually, but the icon to empty
> > the Deleted Items folder causes the error, even if the folder is
> > empty. We're Exchange 2000 SP4.
> >
> > Thank you for any assistance.
>
> What about in IE6?
>
>
>

Lanwench [MVP - Exchange] · Joined: 05 Aug 2007 Posts: 875

Jeffrey wrote:
> I just tested IE6 and it shows the same problem.
>
> Most of our users/mailboxes can Empty the Deleted Items folder
> properly.

OK- what about in Outlook?

>
> "Lanwench [MVP - Exchange]" wrote:
>
>> Jeffrey wrote:
>>> We have two users who cannot empty the Deleted Items folder in OWA.
>>> They receive "An error occurred while trying to empty the Deleted
>>> Items folder.", in both Firefox and Windows IE 7.0 clients.
>>>
>>> The Deleted Items can be deleted individually, but the icon to empty
>>> the Deleted Items folder causes the error, even if the folder is
>>> empty. We're Exchange 2000 SP4.
>>>
>>> Thank you for any assistance.
>>
>> What about in IE6?

Jeffrey · Joined: 05 Aug 2007 Posts: 4

Outlook 2007 works fine.

"Lanwench [MVP - Exchange]" wrote:

> Jeffrey wrote:
> > I just tested IE6 and it shows the same problem.
> >
> > Most of our users/mailboxes can Empty the Deleted Items folder
> > properly.
>
> OK- what about in Outlook?
>
> >
> > "Lanwench [MVP - Exchange]" wrote:
> >
> >> Jeffrey wrote:
> >>> We have two users who cannot empty the Deleted Items folder in OWA.
> >>> They receive "An error occurred while trying to empty the Deleted
> >>> Items folder.", in both Firefox and Windows IE 7.0 clients.
> >>>
> >>> The Deleted Items can be deleted individually, but the icon to empty
> >>> the Deleted Items folder causes the error, even if the folder is
> >>> empty. We're Exchange 2000 SP4.
> >>>
> >>> Thank you for any assistance.
> >>
> >> What about in IE6?
>
>
>
>

Lanwench [MVP - Exchange] · Joined: 05 Aug 2007 Posts: 875

Jeffrey wrote:
> Outlook 2007 works fine.
>
>
>
> "Lanwench [MVP - Exchange]" wrote:
>
>> Jeffrey wrote:
>>> I just tested IE6 and it shows the same problem.
>>>
>>> Most of our users/mailboxes can Empty the Deleted Items folder
>>> properly.
>>
>> OK- what about in Outlook?
>>
>>>
>>> "Lanwench [MVP - Exchange]" wrote:
>>>
>>>> Jeffrey wrote:
>>>>> We have two users who cannot empty the Deleted Items folder in
>>>>> OWA. They receive "An error occurred while trying to empty the
>>>>> Deleted Items folder.", in both Firefox and Windows IE 7.0
>>>>> clients.
>>>>>
>>>>> The Deleted Items can be deleted individually, but the icon to
>>>>> empty the Deleted Items folder causes the error, even if the
>>>>> folder is empty. We're Exchange 2000 SP4.
>>>>>
>>>>> Thank you for any assistance.
>>>>
>>>> What about in IE6?

Well - I saw this:

http://support.microsoft.com/kb/822696 (but it mentions Exchange 2003, and
also wouldn't explain why this is happening only to two users).

Also perhaps....

http://forums.msexchange.org/m_1800405527/printable.htm

Other than that, I can't find anything that mentions a fix, although I can
see several posts asking for one. If you can't get to the bottom of it, you
might exmerge them out, delete & recreate their mailboxes, and then exmerge
them back in (excluding deleted items).

Jeffrey · Joined: 05 Aug 2007 Posts: 4

Thanks for spending time thinking about this.

KB 822696 is caused by an improper server name; that's not the case here.
We don't uses S/MIME, and it sounds like either a user could delete messages
or not (but not the case we have, where they can delete them individiually
but not empty the folder).

I already did a Mailbox Move across stores, which is pretty similar to an
Exmerge.

I'm afraid the next step is paid tech support, or increasing HTTP logging
and hoping something pops up.

"Lanwench [MVP - Exchange]" wrote:

> Jeffrey wrote:
> > Outlook 2007 works fine.
> >
> >
> >
> > "Lanwench [MVP - Exchange]" wrote:
> >
> >> Jeffrey wrote:
> >>> I just tested IE6 and it shows the same problem.
> >>>
> >>> Most of our users/mailboxes can Empty the Deleted Items folder
> >>> properly.
> >>
> >> OK- what about in Outlook?
> >>
> >>>
> >>> "Lanwench [MVP - Exchange]" wrote:
> >>>
> >>>> Jeffrey wrote:
> >>>>> We have two users who cannot empty the Deleted Items folder in
> >>>>> OWA. They receive "An error occurred while trying to empty the
> >>>>> Deleted Items folder.", in both Firefox and Windows IE 7.0
> >>>>> clients.
> >>>>>
> >>>>> The Deleted Items can be deleted individually, but the icon to
> >>>>> empty the Deleted Items folder causes the error, even if the
> >>>>> folder is empty. We're Exchange 2000 SP4.
> >>>>>
> >>>>> Thank you for any assistance.
> >>>>
> >>>> What about in IE6?
>
> Well - I saw this:
>
> http://support.microsoft.com/kb/822696 (but it mentions Exchange 2003, and
> also wouldn't explain why this is happening only to two users).
>
> Also perhaps....
>
> http://forums.msexchange.org/m_1800405527/printable.htm
>
> Other than that, I can't find anything that mentions a fix, although I can
> see several posts asking for one. If you can't get to the bottom of it, you
> might exmerge them out, delete & recreate their mailboxes, and then exmerge
> them back in (excluding deleted items).
>
>
>

Lanwench [MVP - Exchange] · Joined: 05 Aug 2007 Posts: 875

Jeffrey wrote:
> Thanks for spending time thinking about this.
>
> KB 822696 is caused by an improper server name; that's not the case
> here. We don't uses S/MIME, and it sounds like either a user could
> delete messages or not (but not the case we have, where they can
> delete them individiually but not empty the folder).
>
> I already did a Mailbox Move across stores, which is pretty similar
> to an Exmerge.

I'd still try that.

>
> I'm afraid the next step is paid tech support, or increasing HTTP
> logging and hoping something pops up.

>
>
> "Lanwench [MVP - Exchange]" wrote:
>
>> Jeffrey wrote:
>>> Outlook 2007 works fine.
>>>
>>>
>>>
>>> "Lanwench [MVP - Exchange]" wrote:
>>>
>>>> Jeffrey wrote:
>>>>> I just tested IE6 and it shows the same problem.
>>>>>
>>>>> Most of our users/mailboxes can Empty the Deleted Items folder
>>>>> properly.
>>>>
>>>> OK- what about in Outlook?
>>>>
>>>>>
>>>>> "Lanwench [MVP - Exchange]" wrote:
>>>>>
>>>>>> Jeffrey wrote:
>>>>>>> We have two users who cannot empty the Deleted Items folder in
>>>>>>> OWA. They receive "An error occurred while trying to empty the
>>>>>>> Deleted Items folder.", in both Firefox and Windows IE 7.0
>>>>>>> clients.
>>>>>>>
>>>>>>> The Deleted Items can be deleted individually, but the icon to
>>>>>>> empty the Deleted Items folder causes the error, even if the
>>>>>>> folder is empty. We're Exchange 2000 SP4.
>>>>>>>
>>>>>>> Thank you for any assistance.
>>>>>>
>>>>>> What about in IE6?
>>
>> Well - I saw this:
>>
>> http://support.microsoft.com/kb/822696 (but it mentions Exchange
>> 2003, and also wouldn't explain why this is happening only to two
>> users).
>>
>> Also perhaps....
>>
>> http://forums.msexchange.org/m_1800405527/printable.htm
>>
>> Other than that, I can't find anything that mentions a fix, although
>> I can see several posts asking for one. If you can't get to the
>> bottom of it, you might exmerge them out, delete & recreate their
>> mailboxes, and then exmerge them back in (excluding deleted items).

Lee Derbyshire [MVP] · Joined: 05 Aug 2007 Posts: 363

Have a look in your IIS logs, and see if a DELETE request is received by the
server when you try to empty the deleted items folder in OWA. If it's there
(note that the times are in GMT), then what is the response at the end of
the logged line?

"Jeffrey" wrote in message @microsoft.com...
> Thanks for spending time thinking about this.
>
> KB 822696 is caused by an improper server name; that's not the case here.
> We don't uses S/MIME, and it sounds like either a user could delete
> messages
> or not (but not the case we have, where they can delete them individiually
> but not empty the folder).
>
> I already did a Mailbox Move across stores, which is pretty similar to an
> Exmerge.
>
> I'm afraid the next step is paid tech support, or increasing HTTP logging
> and hoping something pops up.
>
>
> "Lanwench [MVP - Exchange]" wrote:
>
>> Jeffrey wrote:
>> > Outlook 2007 works fine.
>> >
>> >
>> >
>> > "Lanwench [MVP - Exchange]" wrote:
>> >
>> >> Jeffrey wrote:
>> >>> I just tested IE6 and it shows the same problem.
>> >>>
>> >>> Most of our users/mailboxes can Empty the Deleted Items folder
>> >>> properly.
>> >>
>> >> OK- what about in Outlook?
>> >>
>> >>>
>> >>> "Lanwench [MVP - Exchange]" wrote:
>> >>>
>> >>>> Jeffrey wrote:
>> >>>>> We have two users who cannot empty the Deleted Items folder in
>> >>>>> OWA. They receive "An error occurred while trying to empty the
>> >>>>> Deleted Items folder.", in both Firefox and Windows IE 7.0
>> >>>>> clients.
>> >>>>>
>> >>>>> The Deleted Items can be deleted individually, but the icon to
>> >>>>> empty the Deleted Items folder causes the error, even if the
>> >>>>> folder is empty. We're Exchange 2000 SP4.
>> >>>>>
>> >>>>> Thank you for any assistance.
>> >>>>
>> >>>> What about in IE6?
>>
>> Well - I saw this:
>>
>> http://support.microsoft.com/kb/822696 (but it mentions Exchange 2003,
>> and
>> also wouldn't explain why this is happening only to two users).
>>
>> Also perhaps....
>>
>> http://forums.msexchange.org/m_1800405527/printable.htm
>>
>> Other than that, I can't find anything that mentions a fix, although I
>> can
>> see several posts asking for one. If you can't get to the bottom of it,
>> you
>> might exmerge them out, delete & recreate their mailboxes, and then
>> exmerge
>> them back in (excluding deleted items).
>>
>>
>>

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