Active Sync issues with attachments

Cary W. Shultz · Joined: 05 Aug 2007 Posts: 36

Good morning!

Exchange 2007 SP1. We have enabled and configured the Active Sync policy.
Nothing fancy and nothing secure. Still, users are having issues getting
the attachment (read: not getting them at all). AntiSpam is disabled (was
enabled and working just fine, but then we put in Postini and disabled
Anti-Spam),

No Edge Server in this single box environment.

Outside of looking in Postini where to start looking?

Thanks,

Cary

Archived from group: microsoft>public>exchange>admin

Lanwench [MVP - Exchange] · Joined: 05 Aug 2007 Posts: 875

Cary W. Shultz wrote:
> Good morning!
>
> Exchange 2007 SP1. We have enabled and configured the Active Sync
> policy. Nothing fancy and nothing secure. Still, users are having
> issues getting the attachment (read: not getting them at all). AntiSpam is
> disabled (was enabled and working just fine, but then we
> put in Postini and disabled Anti-Spam),
>
> No Edge Server in this single box environment.
>
> Outside of looking in Postini where to start looking?
>
> Thanks,
>
> Cary

Starting in Postini is precisely the right way to go, I'd say.

Cary W. Shultz · Joined: 05 Aug 2007 Posts: 36

Lanwench,

Kinda what I was thinking...nothing on the EXCH2007 box is doing anything
that has not already been examined.

Thanks,

Cary

"Lanwench [MVP - Exchange]"
wrote in message
news:%23%23rzbAJeIHA.484@TK2MSFTNGP06.phx.gbl...
> Cary W. Shultz wrote:
>> Good morning!
>>
>> Exchange 2007 SP1. We have enabled and configured the Active Sync
>> policy. Nothing fancy and nothing secure. Still, users are having
>> issues getting the attachment (read: not getting them at all). AntiSpam
>> is disabled (was enabled and working just fine, but then we
>> put in Postini and disabled Anti-Spam),
>>
>> No Edge Server in this single box environment.
>>
>> Outside of looking in Postini where to start looking?
>>
>> Thanks,
>>
>> Cary
>
> Starting in Postini is precisely the right way to go, I'd say.
>

Cary W. Shultz · Joined: 05 Aug 2007 Posts: 36

Update: users are indeed receiving the attachments in their Outlook Inbox
but not on the Hand Helds....

Thanks,

Cary

"Cary W. Shultz" wrote in message
news:%23rccpGJeIHA.1184@TK2MSFTNGP04.phx.gbl...
> Lanwench,
>
> Kinda what I was thinking...nothing on the EXCH2007 box is doing anything
> that has not already been examined.
>
> Thanks,
>
> Cary
>
> "Lanwench [MVP - Exchange]"
> wrote in
> message news:%23%23rzbAJeIHA.484@TK2MSFTNGP06.phx.gbl...
>> Cary W. Shultz wrote:
>>> Good morning!
>>>
>>> Exchange 2007 SP1. We have enabled and configured the Active Sync
>>> policy. Nothing fancy and nothing secure. Still, users are having
>>> issues getting the attachment (read: not getting them at all). AntiSpam
>>> is disabled (was enabled and working just fine, but then we
>>> put in Postini and disabled Anti-Spam),
>>>
>>> No Edge Server in this single box environment.
>>>
>>> Outside of looking in Postini where to start looking?
>>>
>>> Thanks,
>>>
>>> Cary
>>
>> Starting in Postini is precisely the right way to go, I'd say.
>>
>
>

Rich Matheisen [MVP] · Joined: 05 Aug 2007 Posts: 797

"Cary W. Shultz" wrote:

>Update: users are indeed receiving the attachments in their Outlook Inbox
>but not on the Hand Helds....

Then Postini's got nothing to do with it. Smile

When you say they aren't getting the attachments, does that mean that
there's no link to click to download the rest of the message on the
next send/receive? Attachments are a lot bigger than the default .5KB
of message that a PPC/SmartPhone will download. AFAIK there's nothing
in Exchange that would remove an attachment sent to a mobile device.

--
Rich Matheisen
MCSE+I, Exchange MVP
MS Exchange FAQ at http://www.swinc.com/resource/exch_faq.htm
Don't send mail to this address mailto:h.pott@getronics.com
Or to these, either: mailto:h.pott@pinkroccade.com mailto:melvin.mcphucknuckle@getronics.com mailto:melvin.mcphucknuckle@pinkroccade.com

Cary Shultz · Joined: 05 Aug 2007 Posts: 4

Rich,

Here comes the best answer in the world....I do not know. I do no deal with
this client...my colleagues asked me to assist.

I will ask them and post back in the AM. Thanks.

Cary

PS. Since they end users are indeed receiving the attachment in their Inbox
I would agree that Postini is not the culprit.

"Rich Matheisen [MVP]" wrote in message @4ax.com...
> "Cary W. Shultz" wrote:
>
>>Update: users are indeed receiving the attachments in their Outlook Inbox
>>but not on the Hand Helds....
>
> Then Postini's got nothing to do with it. Smile

>
> When you say they aren't getting the attachments, does that mean that
> there's no link to click to download the rest of the message on the
> next send/receive? Attachments are a lot bigger than the default .5KB
> of message that a PPC/SmartPhone will download. AFAIK there's nothing
> in Exchange that would remove an attachment sent to a mobile device.
>
> --
> Rich Matheisen
> MCSE+I, Exchange MVP
> MS Exchange FAQ at http://www.swinc.com/resource/exch_faq.htm
> Don't send mail to this address mailto:h.pott@getronics.com
> Or to these, either: mailto:h.pott@pinkroccade.com
> mailto:melvin.mcphucknuckle@getronics.com
> mailto:melvin.mcphucknuckle@pinkroccade.com

Cary W. Shultz · Joined: 05 Aug 2007 Posts: 36

Rich,

I spoke with them a bit ago and was told that there is no link for the rest
of the message but that things are okay and are working. They suspect that
they need to recreate the profile on the phone?

Thanks,

Cary

"Cary Shultz" wrote in message @TK2MSFTNGP04.phx.gbl...
> Rich,
>
> Here comes the best answer in the world....I do not know. I do no deal
> with this client...my colleagues asked me to assist.
>
> I will ask them and post back in the AM. Thanks.
>
> Cary
>
> PS. Since they end users are indeed receiving the attachment in their
> Inbox I would agree that Postini is not the culprit.
>
> "Rich Matheisen [MVP]" wrote in message
> @4ax.com...
>> "Cary W. Shultz" wrote:
>>
>>>Update: users are indeed receiving the attachments in their Outlook
>>>Inbox
>>>but not on the Hand Helds....
>>
>> Then Postini's got nothing to do with it. Smile

>>
>> When you say they aren't getting the attachments, does that mean that
>> there's no link to click to download the rest of the message on the
>> next send/receive? Attachments are a lot bigger than the default .5KB
>> of message that a PPC/SmartPhone will download. AFAIK there's nothing
>> in Exchange that would remove an attachment sent to a mobile device.
>>
>> --
>> Rich Matheisen
>> MCSE+I, Exchange MVP
>> MS Exchange FAQ at http://www.swinc.com/resource/exch_faq.htm
>> Don't send mail to this address mailto:h.pott@getronics.com
>> Or to these, either: mailto:h.pott@pinkroccade.com
>> mailto:melvin.mcphucknuckle@getronics.com
>> mailto:melvin.mcphucknuckle@pinkroccade.com
>
>

Rich Matheisen [MVP] · Joined: 05 Aug 2007 Posts: 797

"Cary W. Shultz" wrote:

>I spoke with them a bit ago and was told that there is no link for the rest
>of the message but that things are okay and are working. They suspect that
>they need to recreate the profile on the phone?

Not sure what they mean by that. That the values in the ActiveSync
configuration are incorrect? That's the place where you'd fill in the
blanks.

--
Rich Matheisen
MCSE+I, Exchange MVP
MS Exchange FAQ at http://www.swinc.com/resource/exch_faq.htm
Don't send mail to this address mailto:h.pott@getronics.com
Or to these, either: mailto:h.pott@pinkroccade.com mailto:melvin.mcphucknuckle@getronics.com mailto:melvin.mcphucknuckle@pinkroccade.com

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